Christian Thurman
Avilla,IN
Summary
With a knowledgeable and strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals to maintain a healthy workplace environment, and happy customers.
Overview
4
4
years of professional experience
Work History
Freight Handler
Walmart Dc 6064
02.2025 - 08.2025
- Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
- Maintained a clean and organized work area to promote safety and productivity
- Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately
- Closely followed all safety protocols when handling heavy machinery or working at heights
- Leveraged knowledge of different material types to ensure appropriate handling techniques were used
- Maintained knowledge of safety regulations and best practices for handling hazardous materials
- Operated pallet jacks and hand trucks to move materials within the warehouse
- Achieved an above average picking rate of items per hour, exceeding department standards for new hire
- Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
- Moved over 700 cases daily in an 11 hour shift
Porter
Gerber Collision
07.2023 - 08.2025
- Maintained a clean and organized work area to ensure efficiency in completing tasks
- Managed inventory of cleaning supplies and ensured their availability for daily operations
- Demonstrated attention to detail by thoroughly inspecting completed work for any missed spots or imperfections before returning the vehicle to the customer
- Adhered to strict timelines in order to meet customer expectations for prompt service delivery
- Communicated effectively with team members regarding workflow coordination and task assignments during busy periods
- Trained new employees on proper car detailing procedures according to company standards
- Collaborated with other departments such as sales or maintenance teams when necessary for seamless operations
- Implemented quality control measures to ensure consistent high-quality results across all detailed vehicles
- Excelling in this position I personally have pushed out 12 cars in one business day though my bay
Sales Associate
Franciscan Family Thrift Store
02.2021 - 06.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and sales to inform customers effectively.
- Organized merchandise displays to optimize store layout and improve customer engagement.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Only having 1 manager at our building I was often left to complete manager duties such as balancing drawers, recognizing and fixing overages and errors, delivering money to the safe and possessing keys to open and close the business when needed.
Education
Highschool - Out of School Paid Internship For Work Experience
Woodlan Jr/Sr Highschool
Woodburn05.2023
Skills
- Communication Skills
- Attention to detail
- Accommodating to change
- Quick adaptive problem solving
- Meeting time requirements
- Ensuring quality work
- Team collaboration
- Customer service skills
- Cash handling procedures
- Willing to learn
- Relationship building
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Timeline
Freight Handler
Walmart Dc 6064
02.2025 - 08.2025
Porter
Gerber Collision
07.2023 - 08.2025
Sales Associate
Franciscan Family Thrift Store
02.2021 - 06.2023
Highschool - Out of School Paid Internship For Work Experience
Woodlan Jr/Sr Highschool