Hi, I’m
Christina Dcosta
Navi Mumbai
Summary
Personal Statement: I am an energetic and ambitious person who has developed a mature and responsible approach to any task that I undertake with critical thinking. I am an excellent Team player with good listening and multi-tasking skills, having great passion for interaction with people and embracing new cultures and diversity. Always committed to completing tasks before deadlines. Tech savvy with strong MS Teams and MS Office knowledge. Very effective at Public Speaking and event management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in sales.
Overview
17
years of professional experience
Work History
Maru Collection and Gift store
Customer Sales and Service Expert
12.2022 - Current
Job overview
- Handled calls promptly and with courteous professionalism.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Fr. Agnels Multipurpose School
Teacher
06.2019 - 11.2022
Job overview
- Online and Offline Teaching Method consistently using MS Teams and MS Office
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Quality and creativity of classroom teaching, Planning and executing lesson plans and instructional materials used in teaching diverse subjects
- Established positive relationships with students, parents, fellow teachers and school administrators/staff
- Running extra-curricular activities and events for kids.
The Body Shop
Senior Sales Associate
06.2013 - 04.2019
Job overview
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Vanilla Beans Consulting PVT LTD
HR Recruiter
05.2011 - 02.2013
Job overview
- Interviewing and Short-Listing candidates for the Banking Sector
- Co-coordinating and scheduling placement services.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
Spice Jet Airways, Indira Gandhi International Airport
10.2009
Job overview
- Passenger services and Ground handling services
- Processed reservations, coordinated stand by passengers snd monitored cabin availability
- Tagged checked baggage with appropriate destination
- Responded politely to passengers’ complaints regarding Ticketing and baggage handling.
Cama Montessary and Primary School
Teacher
01.2010 - 11.2010
Job overview
- Involved in planning and execution of syllabus and examination paper setting
- Monitoring and recording student progress and administrative records
- Preparing students for examination by encouraging them and providing them support
- Preparing performance reports for students and presenting them to parents.
Avalon Aviation Academy
Training Consultant
12.2007 - 03.2009
Job overview
- Diploma in Cabin Crew/,
- Language enhancement, Grooming, Health and Nutrition ,Poise and Grace
- Soft skills, Customer service, World cultures, dining and social etiquette
- Presentation and communication skills, First aid safety.
Convergys India Services Pvt Ltd
Customer Care Officer
07.2006 - 11.2007
Job overview
- Convergys Corporation is a global leader in providing customer care in human resources and billing services
- Assigned process called LAR ( Local Access Resale)
- LAR is a semi technical process which uses 12 systems, one of the most challenging processes
- Trained in Culture and Communication teaching
- Trained in Product and System teaching
- Awarded “Best Customer Satisfaction Index “and was also the batch leader during training
- Executed Promotion Jobs for
- Parry’s (Coffee Bite)
UTI Bank, Café, Benetton, Lever
Coffee Day, •Hanes
Job overview
- Surveyed and promoted products in Malls and Showrooms
- Demonstrated products to customers
- Carried out stock inventory’s
- Customer Care Service
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Avalon Aviation Academy
Diploma from Aviation ( Cabin Crew
Pt.R.N. Junior college of Education
teacher from education
University Overview
GPA: 68
Sophia CollegePeddar Road Mumbai
Bachelor of Arts from Sociology and Education
06.2005
Sophia College
H.S.C
University Overview
GPA: 54
Gloria Convent High SchoolByculla , Mumbai
High School Diploma
03.2001
Skills
- COMPUTER SKILLS
- Hardworking and Sincere, Multitasking
- Excellent Team Player
- Excellent Communication skills
- Great at Interaction and Trainings
- Travelling
- Effective Trainer
- Customer Relations
- Money handling abilities
- Retail materials management
- International sales support
Additional Information
- PASSPORT NUMBER : , M0744295 Valid from 04/08/14 up to 03/08/24
- CDC NUMBER : V0226628 Valid From 18/11/22 up to 17/11/32
- STCW Certificate 08/11/22
- Valid C1D Visa until April 2028
Timeline
Customer Sales and Service Expert
Maru Collection and Gift store
12.2022 - Current
Teacher
Fr. Agnels Multipurpose School
06.2019 - 11.2022
Senior Sales Associate
The Body Shop
06.2013 - 04.2019
HR Recruiter
Vanilla Beans Consulting PVT LTD
05.2011 - 02.2013
Teacher
Cama Montessary and Primary School
01.2010 - 11.2010
Spice Jet Airways, Indira Gandhi International Airport
10.2009
Training Consultant
Avalon Aviation Academy
12.2007 - 03.2009
Customer Care Officer
Convergys India Services Pvt Ltd
07.2006 - 11.2007
Coffee Day, •Hanes
UTI Bank, Café, Benetton, Lever
Avalon Aviation Academy
Diploma from Aviation ( Cabin Crew
Pt.R.N. Junior college of Education
teacher from education
Sophia College
Bachelor of Arts from Sociology and Education
Sophia College
H.S.C
Gloria Convent High School
High School Diploma
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