Open To Work
Christina Dcosta
Navi Mumbai,MH
Summary
Energetic and ambitious hospitality professional with proven experience onboard Azamara, having successfully completed three contracts as Shore Excursion Staff. Skilled in delivering personalized guest service, promoting onboard experiences, and driving sales through relationship building and effective communication. A strong team player with excellent multi-tasking, cross-cultural communication, and problem-solving abilities. Passionate about travel, guest satisfaction, and creating memorable cruise experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shore Excursion Staff
Azamara Cruises
10.2023 - Current
- Deliver exceptional guest experiences by coordinating and facilitating shore excursions across diverse international ports.
- Assist in planning and executing excursions, ensuring safety, efficiency, and seamless guest satisfaction.
- Build and maintain relationships with local vendors and tour operators to enhance excursion offerings.
- Provide guidance and support to new team members, answering operational and customer-related questions.
- Analyze guest feedback and excursion metrics to improve services and adapt offerings to customer preferences.
- Recently promoted within the Shore Excursion team, currently in the pipeline for Assistant Shore Excursion Manager, reflecting strong leadership potential and operational excellence.
Instructor (Trainer)
Marine Loyd Institute
01.2022 - 10.2023
- Trained crew members appearing for STCW courses affiliated with DG Shipping.
- Delivered classroom instruction and practical guidance on safety, compliance, and seafaring standards.
- Supported seafarers in developing the knowledge and skills required for international maritime operations.
- Ensured trainees were well-prepared to meet certification requirements and safety regulations.
Head lecturer
Fr. Agnels Institute
06.2020 - 11.2022
- Online and Offline Teaching Method consistently using MS Teams and MS Office.
- Quality and creativity of classroom teaching. Planning, and executing lesson plans and instructional materials used in teaching diverse subjects.
- Established positive relationships with students, parents, fellow teachers, and school administrators/staff.
- Running extra-curricular activities and events for kids.
Senior Sales Executive
Body Shop
03.2012 - 02.2020
- Cultivate and maintain strong relationships with major customers to ensure consistent sales revenue.
- Identify and pursue potential prospects through cold-calling, networking, and customer referrals.
- Oversee smooth execution of all sales administration and customer service activities.
- Mentor and provide guidance to newly recruited Sales Representatives.
- Maintain accurate records of sales performance, customer accounts, and employee evaluations.
HR Consultant
Vanilla Beans Pvt Ltd
05.2011 - 01.2012
- Interviewed, assessed, and shortlisted candidates for recruitment in the banking sector.
- Coordinated placement services, including scheduling interviews and managing client-candidate communication.
- Built and maintained relationships with clients to understand staffing requirements.
- Ensured a smooth end-to-end hiring process by handling candidate queries and documentation.
Teacher
01.2010 - 11.2010
- Involved in planning and execution of syllabus and examination paper setting.
- Monitoring and recording student progress and administrative records.
- Preparing students for examination by encouraging them and providing them support.
- Preparing performance reports for students and presenting them to parents.
Internship
Spice Jet Airways
08.2009 - 10.2009
- Passenger services and Ground handling services.
- Processed reservations coordinated seating for passengers and monitored cabin availability.
- Tagged checked baggage with the passenger's destination.
- Responded politely to passengers' complaints regarding Ticketing and baggage handling.
Customer Care Officer
Convergys Australia
07.2006 - 11.2007
- Delivered exceptional customer care within the Local Access Resale (LAR) process, managing complex technical requirements across 12 different systems.
- Trained in Culture and Communication, as well as Product and System knowledge, ensuring high-quality service delivery.
- Consistently achieved top performance, receiving the 'Best Customer Satisfaction Index' award.
- Selected as Batch Leader during training, demonstrating leadership, teamwork, and mentoring abilities.
Education
Diploma in Aviation - Cabin Crew
Avalon Aviation Academy
03.2009
Bachelor of Arts (B.A) - Sociology and Education
Sophia College
04.2006
S.S.C. - undefined
Gloria Convent High School
03.2004
H.S.C. - undefined
Sophia College
03.2003
Skills
- MS Office
- HTML
- Multimedia
- Relentless negotiating and problem resolution skills
- Proficiency in all MS Office Applications
- Outstanding organizational and Leadership skills
- Confident, determined, and result oriented
- Patient, Hardworking and Sincere
- Excellent Team Player and great Multi-Tasking skills
- Good Interpersonal skills
- Excellent Communication skills
- Coaching and Training skills
Certification
- STCW Certificate
- November 2022 — November 2027
- US - C1D Visa
- April 2023 — April 2028
LANGUAGES KNOWN
English - Fluent
CURRICULAR ACTIVITIES
Active member of the organizing team , Mumbai January 2002 — February 2006 Volunteer Event Organizer – Coordinated community events and cultural activities, enhancing teamwork and event planning skills. Travel & Cultural Enthusiast – Explored diverse cultures and destinations, strengthening cross-cultural communication and adaptability. Sports & Fitness – Actively participate in team sports and fitness programs, promoting teamwork, discipline, and resilience. Professional Development – Attend workshops and webinars in hospitality, tourism, and customer service to enhance industry knowledge. Participated in interschool and intercollegiate Football Tournaments
PASSPORT NUMBER
- Z7469021, Navi Mumbai
- October 2023 — October 2033
CDC NUMBER
- CDC NUMBER
- November 2022 — November 2032
- Valid From 18/11/22 up to 17/11/32
INTEREST/HOBBIES
Listening to Music, Dancing, Singing, Travelling
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹2600000/yr - ₹3000000/yrTimeline
Shore Excursion Staff
Azamara Cruises
10.2023 - Current
Instructor (Trainer)
Marine Loyd Institute
01.2022 - 10.2023
Head lecturer
Fr. Agnels Institute
06.2020 - 11.2022
Senior Sales Executive
Body Shop
03.2012 - 02.2020
HR Consultant
Vanilla Beans Pvt Ltd
05.2011 - 01.2012
Teacher
01.2010 - 11.2010
Internship
Spice Jet Airways
08.2009 - 10.2009
Customer Care Officer
Convergys Australia
07.2006 - 11.2007
Bachelor of Arts (B.A) - Sociology and Education
Sophia College
S.S.C. - undefined
Gloria Convent High School
H.S.C. - undefined
Sophia College
Diploma in Aviation - Cabin Crew
Avalon Aviation Academy
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