Vivian Jokin
Pune
Summary
Dynamic Service Delivery Coordinator at GTT Communications with a proven track record in managing client relationships and vendor coordination. Expert in networking configuration and troubleshooting, I successfully resolved escalations and enhanced customer satisfaction. Adept at leveraging communication skills to achieve KPIs, ensuring timely order completion in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Service Delivery Coordinator
GTT Communications India Pvt. LTD.
Shivaji Nagar
11.2022 - Current
- To maintain the relationship with the clients, customers, and the vendor.
- I have worked with multiple vendors, such as AT&T, UNITI, Comcast, COX, Verizon, Frontier, Indatel, and 2pifi, as well as with their NOC tech.
- The client I worked with was Lumen and Google.
- The product I was working on was Ethernet, broadband, IPs, DIA, wavelength, MPLS,
- I needed to complete that order within 90 days or given SLAs.
- The portal I was working on was CMD and PuTTY. (PUTTY portal used for network testing, change config on equipment, check port statistic Network statistics, Mac address .)
- I am handling emails and calls from the client, vendor techs (NOC), and I also handled the escalation order.
Customer Support Associate
TechMahindra Pvt. LTD.
Hinjewadi
02.2021 - 10.2022
- To maintain the relationship with the clients and customers
- To resolve the Salesforce, and FMS tickets within the SLA
- To achieve the KPI and KRI within the said time limit
- To enhance the customer experience cycle
Education
T.Y B.Com -
St. Vincent College of Commerce
Pune01.2022
12th -
St. Vincent College of Commerce
Pune01.2019
10th -
St. Joseph Convent High School
Pune01.2016
Skills
- Networking Basics
- Hardware Knowledge
- Wireless Technologies
- Fiber optic communication
- Voice and data communication
- BSS/OSS
- Networking configuration and troubleshooting
- Communication
- Service delivery
Hobbies and Interests
- Like to play sports games like cricket and football.
- Love to travel on bikes.
Languages
- English
- Hindi
- Marathi
Timeline
Service Delivery Coordinator
GTT Communications India Pvt. LTD.
11.2022 - Current
Customer Support Associate
TechMahindra Pvt. LTD.
02.2021 - 10.2022
T.Y B.Com -
St. Vincent College of Commerce
12th -
St. Vincent College of Commerce
10th -
St. Joseph Convent High School
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