Christina Miller
Indianapolis
Summary
Hardworking Sever Trainer skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 15 years of experience.
Knowledgeable serving professional with exceptional leadership, training and observational skills. Diligent and forward-thinking with an adaptable approach and disciplined nature. Successful at maintaining calm in high-stress settings, building long-lasting customer relationships and supporting new employees throughout the learning process and beyond.
Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of restaurants. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server Trainer
Buffalo Wild Wings
11.2016 - Current
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Calculated charges, issued table checks and collected payments from customers.
Teacher Assistant
Mount Pleasant Christian Church
08.2019 - 03.2020
- Tutored and supported students individually and in groups of up to 15 by reteaching and reviewing lesson concepts and.
- Organized and distributed learning materials like homework, textbooks and classroom supplies.
- Monitored students in class, hallways and classrooms to supervise, enforce rules and support lead teacher.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Straightened classroom, placing books back on shelves and other art supplies to keep areas well-maintained and organized.
- Attended in-services, workshops and seminars.
Bar Manager
Memories Restaurant
07.2006 - 12.2012
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Maintained tight financial controls with highly accurate daily registers.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Education
Associate of Arts - Hospitality
University of Akron
Akron, OH4 2007
High School Diploma -
Ravenna High School
Ravenna, OH5 2003
Skills
- Buffet setup and takedown
- New employee mentoring
- Menu memorization
- Point of Sale (POS) system operations
- High-volume dining
- Effective customer upselling
- Check payment processing
- Price memorization
- Dining customer service
- Training expertise
- Waiting tables
- Server management
Certification
- Indiana Server Training Program
Timeline
Teacher Assistant
Mount Pleasant Christian Church
08.2019 - 03.2020
Server Trainer
Buffalo Wild Wings
11.2016 - Current
Bar Manager
Memories Restaurant
07.2006 - 12.2012
Associate of Arts - Hospitality
University of Akron
High School Diploma -
Ravenna High School
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