CHRISTINA PARICHHA
Navi Mumbai
Summary
Financial operations and corporate client servicing expert with 5+ years of experience in cross-border payments and trade settlements. Demonstrated success in managing high-volume client inquiries and payment investigations, ensuring compliance and achieving high client satisfaction. Skilled in collaborating with onshore and offshore teams to enhance processes and support MIS reporting, driving operational efficiencies.
Overview
6
6
years of professional experience
Work History
Associate Process Manager
Eclerx Services Limited
10.2023 - Current
- Manage end-to-end corporate client servicing for a reputed Asian financial holding, handling day-to-day service queries, payment discrepancies, delays, and urgent requests with high responsiveness.
- Liaise with onshore teams for BAU volume management, providing hourly volume and status MIS reports to support operational decisions, and manage client expectations.
- Perform thorough quality checks to ensure adherence to internal and regulatory standards, while maintaining data accuracy in all transactions.
- Handle shared mailbox management and task distribution to optimize workflow, ensuring SLA adherence, and timely client query resolution.
- Participate in daily alignment calls with onshore stakeholders to address volume spikes, troubleshoot operational issues, and prioritize critical payment requests.
- Support User Acceptance Testing (UAT) for system enhancements, ensuring seamless deployment, and training for new functionalities.
- Work on financial and operational platforms, including AVALOQ, Bloomberg, SharePoint, clearing houses, and SWIFT validity sites for trade validation and reporting.
- Collaborate on special projects to drive process improvements, contributing to operational efficiency, and a reduction in client queries.
- Maintain audit readiness and compliance through structured documentation and adherence to internal controls.
Senior Financial Analyst
Eclerx Services Limited
02.2022 - 09.2023
- Managed cash and remittance settlements, focusing on cross-border payments, OTT, inter-bank, and internal fund transfers, while ensuring currency cut-off compliance.
- Processed high-volume SWIFT transactions (MT103, MT202, MT202COV) with a focus on accuracy and client requirements.
- Functioned as a maker, initiating transactions, and ensuring compliance with operational guidelines.
- Acted as the first point of contact for urgent client payment requests, ensuring timely resolution, and enhancing client satisfaction.
- Led a two-week in-person training program in Singapore to enhance team skills and cross-cultural collaboration, while aligning with client requirements.
Financial Analyst
Atos Syntel
01.2020 - 01.2022
- Executed and validated client trades within required timelines while adhering to regulatory standards.
- Managed client funds, ensuring tax optimization and accurate fee setting to meet compliance and client needs.
- Resolved operational issues by escalating to relevant stakeholders to maintain seamless client servicing.
- Participated in project initiatives, showcasing adaptability and client-centric problem-solving.
Education
Post Graduation Diploma - Financial Management: Financial Studies
University of Mumbai
Mumbai01.2021
Bachelors of Commerce - Accounting and Finance
University Of Mumbai
Navi Mumbai01.2019
Higher Secondary Certificate -
Maharashtra State Board
Navi Mumbai01.2016
Secondary School Certificate -
Maharashtra State Board
Navi Mumbai01.2014
Skills
- Microsoft Excel and 365
- Cross-border payments and SWIFT transactions
- Problem solving and process improvement
- User acceptance testing (UAT)
- AVALOQ, Bloomberg, and SharePoint UID
- Cash settlement expertise
Projects & Initiatives
- Singapore Training Program: Led and facilitated operational training for cross-border payment processing and settlements.
- Process Improvement & UAT: Actively contributed to UAT testing and IT system enhancements for operational efficiency.
Accomplishments
- Best performer of the month award (Atos Syntel)
- Super Achiever Award (Eclerx)
- Values award (Eclerx)
Languages
- English, Hindi, Marathi
Hobbies and Interests
- Reading, Travelling, Art.
Timeline
Associate Process Manager
Eclerx Services Limited
10.2023 - Current
Senior Financial Analyst
Eclerx Services Limited
02.2022 - 09.2023
Financial Analyst
Atos Syntel
01.2020 - 01.2022
Post Graduation Diploma - Financial Management: Financial Studies
University of Mumbai
Bachelors of Commerce - Accounting and Finance
University Of Mumbai
Higher Secondary Certificate -
Maharashtra State Board
Secondary School Certificate -
Maharashtra State Board
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