Summary
Overview
Work History
Education
Skills
Awards
Languages
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Timeline
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Christina Samuel

Chennai

Summary

To be associated with Progressive Organization that offers me to update my knowledge and to pursue a career in an Organization that ensures an excellent opportunity for continued professional growth. To explore and discover my talent which offers me good experience in my life.

Having 21 years of experience in the field of Sales, Distribution and Customer Service Self-driven, motivated and good team player.

Overview

22
22
years of professional experience

Work History

Customer Relationship Manager

Amazon Transportation Services
04.2024 - Current
  • Currently taking care of EDSP business for North Chennai from Kasimedu to Hosur wherein I am handling 18 Stations.
  • 17 hybrid station and 1 dedicated Pickup station handling a BAU of 44K deliveries, 3K Cret & 10K MFN Pickup.
  • I have 4 CTL’s reporting to me.
  • Ensuring Partner are following proper processes and maintaining operations.
  • Coordinating with multiple stake holders to ensure a smooth operation.
  • Handling customer escalations.
  • Having regular Partner Health Check wherein, GST, COD, Compliance etc. are checked on a regular basis as per company standards.
  • I am leading the MFN Pickup drive for LM for South, wherein I coordinate with all stakeholder and ensure all seller Promise are met.
  • Ensuring additional capacity is planned by station for ensure pick up basic the demand program Team proposes.
  • Having weekly connect with seller & LM Team on misses and address them.
  • I am leading the Compliance for South Zone ensure all DSP /EDSP Partners are having their Trade related licenses, DA Credentials, insurance etc.
  • Ensure All EDSP / DSP Partner attain 85% above across QB’s.
  • Partners are evaluated on DSP operation, DA Eligibility, DSP Management, safety, wage register.
  • Awards Won 2023 LML Orange Cap for 3 quarters for DEI, Compliance and Pickup Project.
  • Ensured ORBIT (I HS ) was successfully launched and maintain in my station.
  • Streamlined the EDSP Compliance for South when in ensured all documentation process was setup along with stakeholders.
  • Onboarded Women DA’s exclusively for handling VIT Vellore where partner has a dedicated Kiosk.
  • Completed white belt Kaizen on Operation clock implementation in EDSP, which has now got extended to across South station. This has helped me achieved 55% EMD and ensure achieve all metrics.

Customer Relationship Manager

Amazon Transportation Services
08.2021 - 03.2024
  • Handling DSP Partner and their DA’s in various OOR performance.
  • Handling I HS store onboarding and ensuring the Team delivers 60% of Small packages.
  • Ensure there is no process violation, cash mishandling etc.
  • Ensure AMZL station Channel Mix of the station for deliveries are met as per finance plan.
  • Ensure all the quality metrics are met
  • Planning Coaching & Training for all defaulting DA’s.
  • Ensuring all EDSP Station are achieving their deliverable, Evaluating Partners on periodic basis.

Prepaid ASM (General Trade)

Vodafone Idea Limited
10.2018 - 07.2021
  • Taking care of Both Brand Vodafone and Brand Idea for Northern Part of Chennai.
  • I had 7 direct reportee, handling 13 Distributors handling both Brands (Vodafone & Idea) with 74 DSE.
  • Handling a Turnover of 8.5Cr 31.5 per month (108Cr per year).
  • Customer acquisition - increasing the customer base to ensure revenue.
  • Distribution - Distributor & retailer management to ensure stock availability.
  • Asset utilization -Usage customer under each BTS to ensure profitability across.
  • Team Management -Training & coaching the team for desired results.
  • Identifying the opportunity — Innovative & Creative approach for customer acquisitions.

Manager – Prepaid Business (General Trade)

Idea Cellular Limited
11.2015 - 09.2018
  • Taking care of Coastal Chennai starting from Parrys to Minjur.
  • Had 7 Direct Reportee and handling 6 distributor and 37DSE taking care of a 3.0Cr Turnover.
  • Responsible of driving Distribution KPI such as URO, UAO, DAO.
  • Covering 2300 Outlets across the market.
  • Responsible for ensuring Traffic growth of 2G/4G.
  • Responsible to ensure Net Add growth for my area.

Assistant Manager – Sales (Organized Trade)

PepsiCo India Holdings Pvt. Ltd.
10.2003 - 09.2015
  • Handling business turnover of 36 Crores p.a.
  • Handling 6 distributors along with modern trade customers like Customer currently handled are Reliance, ABRL, Big Bazaar, Spencer, Heritage & Max Hyper (Auchan) spanning the entire Chennai City.
  • Handling leading brands like Lays, Kurkure, Cheetos, Max and Quaker.

Assistant Manager – Marketing (General Trade)

PepsiCo India Holdings Pvt. Ltd.
06.2007 - 04.2011
  • Handled company’s marketing activities for TamilNadu Unit the second largest unit in the country.
  • Liasoned with a team of Nine Sales Managers, Nine Assistant Sales Manager, One Business Development Manager.
  • Responsible for BTL Trade marketing activities both indoor and outdoor.
  • Management of Events that happen at the Unit level.
  • Responsible for the effective utilization for the Advertisement and Marketing budget of 3 crores p.a.
  • Striking win-win marketing cross promotions with the top end outlets.
  • Excellent vendor handling skills.

Customer Executive (General Trade)

PepsiCo India Holdings Pvt. Ltd.
10.2004 - 05.2007
  • Handled Key North Chennai Markets such as Egmore, George Town, Park town.
  • Participated in the Sales Academy – 2007 – One of the Coveted training programmes in PepsiCo India which recognizes Top 20 Sales Executives across India and train them for the next level.

Sales Trainee

PepsiCo India Holdings Pvt. Ltd.
10.2003 - 10.2004
  • I Started my career as frontline sales Training for a year where in I handle multiple area in North Chennai to correct Distribution and setting up Distributors /Super stockiest

Education

PGDBM -

Kothari Academy for Women Madras University
Chennai
01.2003

B.B.A -

CTM College of Arts and Science Madras University
Chennai
01.2001

Higher Secondary Certificate -

Grace Matricalation Higher Secondary School
Chennai
01.1997

Skills

  • Strategic Marketing
  • Business Development
  • New Product Launch
  • Sales & Distribution
  • Sales Operations
  • Stake holder Management
  • Brand Activation
  • BTL Activities
  • Modern & General Trade
  • Team Leadership
  • Innovative Thinking
  • Strategic Planning

Awards

  • LML Orange Cap, 2023, For 3 quarters for DEI, Compliance and Pickup Project.
  • RING OF HONOUR, 2005 & 2006, In the South Market Unit.
  • Sale Excellence Award, 2017, For ensuring zero Iteration of Distributors.

Languages

  • English
  • Hindi
  • Tamil

<Enter your own>

  • Date of Birth: 04/14/79
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Customer Relationship Manager

Amazon Transportation Services
04.2024 - Current

Customer Relationship Manager

Amazon Transportation Services
08.2021 - 03.2024

Prepaid ASM (General Trade)

Vodafone Idea Limited
10.2018 - 07.2021

Manager – Prepaid Business (General Trade)

Idea Cellular Limited
11.2015 - 09.2018

Assistant Manager – Marketing (General Trade)

PepsiCo India Holdings Pvt. Ltd.
06.2007 - 04.2011

Customer Executive (General Trade)

PepsiCo India Holdings Pvt. Ltd.
10.2004 - 05.2007

Assistant Manager – Sales (Organized Trade)

PepsiCo India Holdings Pvt. Ltd.
10.2003 - 09.2015

Sales Trainee

PepsiCo India Holdings Pvt. Ltd.
10.2003 - 10.2004

PGDBM -

Kothari Academy for Women Madras University

B.B.A -

CTM College of Arts and Science Madras University

Higher Secondary Certificate -

Grace Matricalation Higher Secondary School

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Christina Samuel