Christine Bloom
Decatur
Summary
Results-driven Personal Lines Manager with expertise in policy writing, claims processing, and regulatory compliance. Demonstrated ability to improve client satisfaction through strategic communication and customer service initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Lines Manager
Bixler Insurance, Inc
Decatur
01.2016 - Current
- Managed personal lines insurance policies and ensured compliance with regulations.
- Trained and mentored team members on best practices and industry standards.
- Developed and implemented customer service strategies to enhance client satisfaction.
- Analyzed market trends to adjust policy offerings and improve competitiveness.
- Coordinated with underwriters to streamline policy issuance processes.
- Oversaw claims processing to ensure timely resolution for clients.
- Maintained relationships with vendors to support operational efficiency in services provided.
- Processed, maintained, and prepared new and renewal accounts.
- Developed and implemented customer service standards, policies, and procedures.
- Managed personal lines transactions and group activities.
- Reviewed insurance applications to ensure accuracy and compliance with company guidelines.
- Coordinated efforts between departments within the organization to resolve customer complaints quickly.
- Drafted correspondence related to policy changes or cancellations as needed.
- Reviewed insurance documents for accuracy prior to issuance.
- Informed and educated prospects about coverage, changes and exclusions.
- Provided broad and diverse coverage options to customers in order to achieve revenue targets.
- Maintained open contact with insurance carriers, policy underwriters and marketing team members.
- Remained current on coverage, forms and rates.
- Kept records and policy renewals up to date.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Developed appropriate quotes based on risk information.
- Contacted underwriters and submitted forms to obtain binder coverage.
Education
High School Diploma -
Bellmont High School
Decatur, IN05-1994
Skills
- Policy writing
- Claims processing
- Risk assessment
- Regulatory compliance
- Coverage negotiation
- Effective communication
- Problem solving
- Client education
- Conflict resolution
- Sales quoting
- Cross-selling skills
- Policy administration
- Customer retention
- Great active listening skills
- Paperwork processing
- Training and mentoring
- Administrative functions
- Customer engagement
- Account management
- Customer billing
- Sell policies
- Policy Knowledge
- Property and casualty insurance
- Claims information gathering
- Problem-solving abilities
- Attention to detail
Certification
- Property and Casualty License
References
References available upon request.
Timeline
Personal Lines Manager
Bixler Insurance, Inc
01.2016 - Current
High School Diploma -
Bellmont High School
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