Christine Kumar

As a content writer, I revise existing website content; at the moment, I produce around 8 blogs and training manuals every month. I'm supposed to find information, write it up, and then edit it such that it appeals to a specific niche demographic and ranks well in search engines.

My writing is flawless in terms of grammar, syntax, and spelling. The ability to study topics and work well with others are two of my strongest suits as a content writer.

• Oversee fraud investigations for the Bangalore team and also provide Fraud Alerts to the center received from other centers within Aviva and from Panel Solicitors
• Update Bangalore center in terms of Financial Conduct Authority and Compliance as the Local Data Protection Officer
• Monitor individual performance of every handler at the Bangalore Centre and setup KRA objectives for the Unit Fraud Team
• Function as point of contact for the Claims Fraud Intelligence Team in the UK and devise training programs around that
• Provide additional analyses were needed to determine inefficiencies within the department and implemented the fixes to these problems
• Created ad-hoc Access queries to provide quick and precise answers to various customer and vendor requests
• Complete research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized BSA/fraud exposure
• Recommend process and procedure changes and assisted in various projects designed to enhance the bank's overall deposit risk program
• Serve as a signatory to Experian Credit Database for the Bangalore centre and Sit in on weekly conference calls with the UK teams to analyze the in-house tool that provides guidance to handlers to work on claims processing and fraud analysis.

• Investigated Personal Injury and Motor vehicle fraud claims and tracking suspicious behaviour of individuals who make claims via Aviva
• Collaborated effectively with law officials and Special Investigators and Police Investigators to track down those involved in organized fraud and monopolizing the Insurance world
• Answered queries efficiently and provided helpful and accurate advice to clients, customers and internal stakeholders on Fraud and Scam related queries through a variety of channels
• Monitor and track companies, solicitor firms and individuals on the National Hunter Database to make sure we flag off these establishments/people from making such claims again
• Worked on a Score Card that is linked with Bodily Injury
• We audit and refer back to the TFCs who report into me
• Lead the Video Conferences with clients to discuss the updates with them and also discuss the center’s progression
• Investigated suspicious activity and making an informed decision on whether or not there is 1st or 3rd party compromises
• Spearheaded a team to submit seven fraud scams in a period of three months for the center with a reserve of more than £3 Million

• Directly worked on a caseload of Organized Fraud cases to investigate and save such claims
• Submitted Intelligence to Claims Fraud Intelligence Team onshore
• Contacted Underwriters with clients' information to cross check if the policies were active during the time of the accident and when clients (our policyholders) based on non-cooperation to withdraw indemnity from the active policies they held with Aviva
• Conducted surveillance on serial claimants, gather evidence and substantiate allegations
• Maintained constant communication with Solicitors' Firm on negotiations' and repudiations keeping the UK Laws in mind
• Analyzed claimant medical reports for exaggeration and fraud so that this can be argued and repudiated
• Gathered evidence presented to solicitors for arguments and repudiations rather than allowing this to go into litigation
• Spearheaded a team of than 20 individuals to assist them with the investigations on fraudulent claims
• In the absence of my superiors chaired Video and teleconferences with Solicitors back in the UK to discuss our fraud cases that are to be investigated and to analyze the weight of each claim
• Created Presentations on topics regarding the Fraud Process for the aligned team for refresher training.

• Identified and implemented solutions to achieve goals set, Establishing liability for that really caused the accidents and the communicating that to the Solicitors who are dealing with the claims for the third party
• Identified fraud and refer this one to a Team Fraud Coordinator
• Notable Achievements
• Nominated as POC for Fraud queries because of the ability to point out fraud cases on the very first instance.

• Provided and guided clients through the Life Insurance policies they hold with us
• This required a cartload of knowledge of the way Life and Endowments policies work
• Updated payments made by the insured and updating personal information and referring any policyholder who has the intention to commit fraud
• Took an initiative to maintain and update the personal files and data of the entire team
• Maintained break schedules and weekly reports as the POC for the team
• Submitted articles, interviewed and proofread articles for POC for the Life Magazine “Life Un-Plugged”