Detail-oriented professional with a proven track record at Tri State Orthopaedic Surgeons, excelling in patient relations and administrative support. Recognized for exceptional communication and problem-solving skills, fostering positive experiences while maintaining confidentiality. Great at encouraging patients, and a Christ follower.
Overview
2026
2026
years of professional experience
Work History
Assistant/Cleaner
Deborah Walker
08.2023 - Current
Exhibited strong problem-solving abilities when encountering challenges or obstacles during cleaning processes.
Contributed to customer satisfaction with thorough attention to detail and diligent work habits.
Used time management and efficient cleaning methods to meet deadlines.
Used organic-based chemicals to disinfect floors, counters and furniture.
Assisted in personal matters and problem solving
Assistant/house Cleaner
Don & Lori Mattingly
2019 - Current
Helped as a home manager and personal assistant
Relied upon for many different facets such as, but not limited to, assisting with doctor appointments, school pickup, caring for family members when needed
Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Personal Assistant/ Officer Manager
Counseling LLC
2012 - 2013
Maintained appropriate filing of personal and professional documentation.
Oversaw personal and professional calendars and coordinated appointments for future events.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Improved time management of the executive through effective prioritization and organization of tasks.
Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Displayed absolute discretion at handling confidential information.
Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Front Desk Receptionist
Tri State Orthopaedic Surgeons
2010 - 2012
Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
Provided emotional support to patients facing difficult diagnoses or life-altering medical conditions, offering compassion during vulnerable moments.
Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
Provided excellent customer service to patients and medical staff.
Verified patient insurance eligibility and entered patient information into system.
Delivered support to medical staff in completion of patient paperwork.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Trained new staff on filing, phone etiquette and other office duties.
Answered incoming calls, scheduled appointments and filed medical records.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Followed document protocols to safeguard confidentiality of patient records.
Greeted and assisted patients with check-in procedures.
Resolved customer complaints using established follow-up procedures.