Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Disclaimer
Timeline
Generic
Christine O'Connor

Christine O'Connor

Pune

Summary

Dynamic and results-driven Global Implementation Project Manager with over 15 years of experience across payroll systems, project management, and team leadership. Proven success in managing global payroll implementations across the EMEA, US, and APAC regions. Certified in U.S. Payroll (FPC) and Project Planning using Generative AI. Adept at stakeholder engagement, process improvement, and coaching high-performing teams.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Global Implementation Project Manager Consultant

ADP India Pvt Ltd
Pune
08.2024 - 08.2025
  • Led 18 payroll implementation projects across 16 clients in AMER & APAC regions using ADP Celergo integrated with Workday, Oracle, SuccessFactors, and Workforce Manager.
  • Managed end-to-end project plans including CRIA, action logs, and implementation windows.
  • Delivered client training and ensured SOX compliance through legal coordination.
  • Countries handled: Singapore, Thailand, Australia, Korea, UAE, South Africa, France, Poland, China.

Quality Coach – US Payroll

ADP India Pvt Ltd
Pune
02.2023 - 08.2024
  • Audited 300+ calls monthly, improving associate knowledge on US payroll, W2 processing, 401(k), and fringe benefits.
  • Achieved 15 client experience milestones; led training initiatives and RCA for escalations.
  • Spearheaded “Know Your Alex” project, boosting OSAT to 96.2% and Easy Score to 93.5%.

Team Coach / Team Lead – US Payroll

ADP India Pvt Ltd
Pune
08.2022 - 02.2023
  • Managed a team of 10 new hires, achieving 100% engagement pulse score.
  • Delivered exceptional year-end performance with OSAT 96.2% and Easy Score 92.6%.
  • Cross-skilled associates for process coverage and handled sensitive GSO incidents.

Associate Mentor / New Hire Coach – US Payroll

ADP India Pvt Ltd
Pune
08.2022 - 02.2023
  • Coached two batches of new hires; created a visual New Hire Handbook approved by senior leadership.
  • Maintained performance trackers and collaborated with Enterprise Learning Academy.

Customer Service Analyst – US Payroll

ADP India Pvt Ltd
Pune
08.2017 - 08.2022
  • Processed payrolls via ADP SBS Run; collaborated with implementation teams for client onboarding.
  • Mentored peers and led internal engagement initiatives.

Sr. Credit Card Analyst

JP Morgan Chase Pvt Ltd
Mumbai
09.2011 - 08.2017
  • Delivered high-quality customer service for Chase and Partner Card Services.
  • Resolved complex issues across credit cards, checking accounts, and lines of credit.

Sr. Insurance Advisor

WNS (Aviva Life Insurance)
Pune
05.2008 - 09.2011
  • Advised clients on fund allocation and bond surrender processes.
  • Maintained top-tier client relationships and compliance standards.

Sales Consultant

ICICI Prudential (India Infoline)
Goa
05.2006 - 05.2007
  • Sold insurance policies and guided customers through policy selection and processing.

Education

MBA - Banking

Jaro University
Pune
09.2013

Bachelor of Commerce -

DMC College
Goa
01.2008

Skills

  • Project planning and scope definition
  • Team coordination
  • Project implementation
  • Relationship management
  • Requirements gathering
  • Problem-solving and risk analysis
  • Progress communication
  • Verbal and written communication
  • Knowledge organization
  • Deadline orientation
  • Goal setting
  • Team leadership
  • Conflict resolution and time management
  • Coaching and mentorship
  • Performance evaluation
  • Detail orientation
  • Effective communication
  • Microsoft Office proficiency

Certification

  • FPC Certified, American Payroll Association
  • Project Planning using Generative AI, Simplilearn

Personal Information

Date of Birth: 01/29/85

Languages

English
First Language
English
Proficient (C2)
C2

References

References available upon request.

Disclaimer

I hereby declare that all the above information is true to the best of my knowledge

Christine O'Connor

Timeline

Global Implementation Project Manager Consultant

ADP India Pvt Ltd
08.2024 - 08.2025

Quality Coach – US Payroll

ADP India Pvt Ltd
02.2023 - 08.2024

Team Coach / Team Lead – US Payroll

ADP India Pvt Ltd
08.2022 - 02.2023

Associate Mentor / New Hire Coach – US Payroll

ADP India Pvt Ltd
08.2022 - 02.2023

Customer Service Analyst – US Payroll

ADP India Pvt Ltd
08.2017 - 08.2022

Sr. Credit Card Analyst

JP Morgan Chase Pvt Ltd
09.2011 - 08.2017

Sr. Insurance Advisor

WNS (Aviva Life Insurance)
05.2008 - 09.2011

Sales Consultant

ICICI Prudential (India Infoline)
05.2006 - 05.2007

MBA - Banking

Jaro University

Bachelor of Commerce -

DMC College
Christine O'Connor