Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Christobel Selvanathan

Bangalore
Christobel Selvanathan

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management and excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities. Strong collaborative skills leading to optimum outcomes. Results-oriented. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Strength in negotiations and customer service. Excellent interpersonal and time management skills. Skilled in understanding customer needs. Strong communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
years of professional experience
1
Certification

Work History

UST
Bangalore

Account Manager
06.2013 - Current

Job overview

  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Developed and implemented strategies to increase client retention.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Infosys
Bangalore

Project Manager
04.2000 - 10.2010

Job overview

  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Managed projects from procurement to commission.
  • Developed and implemented strategic project plans to meet business objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Provided detailed project status updates to stakeholders and executive management.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Monitored project progress, identified risks and took corrective action as needed.

Education

Bishop Heber College Bharathidasan University
Trichy

Master of Computer Applications from Computer And Information Sciences

University Overview

DKM College For Women University of Madras
Vellore

Bachelor of Science from Mathematics

University Overview

Skills

  • New account creation
  • Account verification
  • Trade requirements
  • Order management
  • Cost reviewing
  • Vendor management
  • Client Development
  • Trend forecasting
  • Client rapport
  • Account management
  • Relationship building and management
  • Goals and performance
  • Converting leads
  • Networking skills
  • Staff Management

Certification

PMP

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Timeline

Account Manager
UST
06.2013 - Current
Project Manager
Infosys
04.2000 - 10.2010
Bishop Heber College Bharathidasan University
Master of Computer Applications from Computer And Information Sciences
DKM College For Women University of Madras
Bachelor of Science from Mathematics
Christobel Selvanathan