Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Burnett

Customer Engineer
Fort Wayne

Summary

Mechanical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 9 years of experience performing equipment installation, diagnosing, troubleshooting and repair. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.

Overview

27
27
years of professional experience
4
4
years of post-secondary education

Work History

Customer Engineer

NCR
09.2017 - 01.2025
  • Developed and coordinated effective predictive, preventive, and corrective maintenance approaches.
  • Created reports of maintenance activity to share with management for operational analysis.
  • Managed inventory of spare parts and tools, maintaining adequate stock levels for timely repairs.
  • Conducted root cause analyses to identify recurring issues and implement long-term solutions.
  • Provided technical support during installation of new equipment, ensuring proper setup for optimal functionality.
  • Responded to maintenance requests to repair equipment malfunctions.
  • Reduced downtime through efficient troubleshooting and swift repairs of mechanical systems.
  • Increased equipment lifespan, conducting thorough preventative maintenance on machinery.

Account Lead / Data

Unisys Dell
01.2014 - 09.2017
  • Center Operator / Level II desk-side support
  • Operating Systems: Windows NT, 2000, XP, Vista, Windows 7, OS400, MPE, MacAfee SafeBoot, and MacAfee End point
  • Software: Microsoft Office, AS/400 Client/Access, TSO, Visio, Alphstor, Networker, Mapics, Robot, Express, NB spool, Citrix, legato, MacAfee anti-virus, Cisco WebEx, BoxI, I-tam reporting agent, Juniper VPN network and wireless client, Oracle, Active Directory, PCOS, Service-Now ticketing system, MS Exchange
  • As a driving Dell hardware support tech I support both corporations and home users when they have failing desktop and laptop hardware
  • I was a CompuCom L2 desk side support tech contracted to GE since Sept
  • Of 2009
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.

Desk Side Support

Comp U Com
01.2009 - 01.2014
  • CompuCom L2 desk side support Fort Wayne,
  • I have supported and used the software listed above
  • I was responsible for the day to day desk side support for hardware and software for over 250 on site and remote users
  • Over the 5 years I had nothing lower than a 90 percent SLA and satisfaction rating from GE
  • I managed the end user hardware leases, password resets in AD, data recovery on encrypted drives I did two site migrations from XP to win7 and one site relocation, also supported a GE training seminar in French lick Indiana
  • Data center operator I:
  • Monitored four AS400 mainframes/servers running Mapics and Robot
  • Monitored over two hundred windows based
  • Monitored two to four HP mainframes running MPE and Express,
  • Monitored ten A/C units for high temperature and water alarms
  • Supervised four data center operators
  • Managed an Access database to track server locations and other pertinent data
  • Performed virus removals using Symantec and MacAfee tools.

Data Center Operations Technician

Xerox Corp. Data Center operations
01.1998 - 01.2009
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Identified and reported problems.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

Education

COMP TIA + -

Ivy Tech Community College of Indiana
Fort Wayne, IN
05.2007 - 07.2007

High School Diploma -

South Side High School
Fort Wayne, IN
08.1988 - 05.1992

Skills

    Technical Support

    Equipment installation

    Documentation and reporting

    Decision-Making

    Teambuilding

    Customer service expert

    Technical issues analysis

    Data recovery

    Desktop support

    Software diagnosis

Timeline

Customer Engineer

NCR
09.2017 - 01.2025

Account Lead / Data

Unisys Dell
01.2014 - 09.2017

Desk Side Support

Comp U Com
01.2009 - 01.2014

COMP TIA + -

Ivy Tech Community College of Indiana
05.2007 - 07.2007

Data Center Operations Technician

Xerox Corp. Data Center operations
01.1998 - 01.2009

High School Diploma -

South Side High School
08.1988 - 05.1992

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Christopher BurnettCustomer Engineer