Christopher Caldwell
Hope
Summary
Dynamic Asset Protection Operations Manager with a strong background in operations management and team leadership. Achieved consistent reductions in store shrink through strategic analysis and proactive problem-solving, ensuring compliance and enhancing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Asset Protection Operations Manager
Walmart 1371
Columbus, IN
06.2022 - Current
- Oversaw compliance with safety regulations, ensuring a secure working environment for all employees.
- Developed and maintained relationships with external vendors and suppliers.
- Reviewed multiple reports to identify new trends in theft of merchandise inside store and made plans to mitigate loss.
- Conducted video review and reporting research into register cash shortages and identify potential internal theft.
- In 2024 total store shrink was reduced from -3.16% to -2.62% by reviewing reporting for weekly inventory changes and research into missing merchandise.
- Helped lead store to another -2.62% shrink in 2025 even with the prior year.
- Helped lead store to another reduction in shrink in 2026 from -2.62% to -2.24%.
- Wicklander-Zulawski trained in 2024
Assistant Store Manager
Walmart 1371
Columbus, IN
02.2013 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new employees on customer service best practices and operational standards.
- Developed and maintained employee schedules to optimize staffing levels and enhance productivity.
- Led team meetings to communicate goals, share updates, and foster a collaborative work environment.
- Analyzed sales data to identify trends, inform merchandising decisions, and improve customer satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Hourly Associate
Walmart 4216
Columbus, IN
08.2008 - 02.2013
- Engaged with customers to address inquiries, ensuring satisfaction and loyalty.
- Monitored product displays for compliance with merchandising guidelines and promotional strategies.
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on best practices and safety protocols.
Education
High School Diploma -
Hauser Senior High School
Hope, IN06.2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Retail operations management
- Work flow planning
- Cross-functional collaboration
Timeline
Asset Protection Operations Manager
Walmart 1371
06.2022 - Current
Assistant Store Manager
Walmart 1371
02.2013 - Current
Hourly Associate
Walmart 4216
08.2008 - 02.2013
High School Diploma -
Hauser Senior High School