Christopher D
BANGALORE
Summary
Seeking a challenging and responsible position in an extreme organization to excel in my career.
Attentive Loan Specialist with background
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
4
4
years of professional experience
Work History
Loan Coordinator
Vepsun Technologies Pvt LTD
Bangalore
07.2021 - 12.2023
- Appraise Loan Applicants
- Loan coordinators meet with clients to perform an initial appraisal of their potential borrowing, which involves finding out information about their income, any debt they may have, and explaining different loan types to them
- Assess Credit Scores and Records
- My job involves reviewing credit information to assess whether applicants are eligible for a loan
- Loan coordinators conduct thorough research on each applicant to assess their credit standing, income data, and any other information that may affect their ability to take out a loan
- Follow Up with Clients
- I follow up with clients to ensure that any important points are clarified and that they have all the information they need before the loan is finalized
- This involves making sure that all applicable criteria are met and that loan repayment plans are explained in full
- Approve Loans
- After the loan application has been reviewed, loan coordinators give clients a final answer as to whether or not the loan has been approved
- They also provide a clear explanation of what impacted that decision
- Review Documentation
- Loan coordinators ensure that the documentation provided is fully completed and forwarded to both the borrower and loan provider, with master copies maintained so they can be reviewed at a later date if need be
- Loan coordinators also carry out quality control audits of databases on a regular basis to ensure that all information is current and accessible
- Approved or denied loan applications and explained reasoning behind decisions.
- Reviewed and analyzed customer loan applications to determine creditworthiness.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Conducted follow-up calls to confirm receipt of application materials from customers.
- Tracked and managed new leads and followed up on referral business.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Coordinated loan closings by verifying documentation and scheduling closing dates.
Customer Support Executive
PROSEPECT
Bangalore
11.2019 - 12.2020
- Responsibilities Handled:
- Handle end to end sales outbound calls and customer support - existing clients
- Contact existing customers to inform them about a product or service
- Answer questions about products/Services of the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the extra mile to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Resolved customer complaints professionally and efficiently.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Took special orders in person and over telephone, generating additional revenue every month.
- Contributed ideas for process improvements within the team.
- Developed solutions to address customer complaints.
- Collaborated with colleagues to resolve complex customer queries.
- Collected deposits or payments and arranged for billing.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Education
Gitam University
Bangalore 06-2022
PUC -
KBPE
Bangalore 01.2017
High School Diploma -
Holy Cross
Bangalore 06-2014
Skills
- Computer skills, MS word, MS excel and MS power point MS office2010 version
- Internet
- OS windows81
- English typing
- Loan denials
- Insurance verification
- Document review
- Loan refinancing
Languages
Kannada: Read, Write, Speak, English: Read, Write, Speak, Hindi: Read, Write, Speak
Languages
English
Advanced
C1
Tamil
Proficient
C2
Hindi
Upper Intermediate
B2
Malayalam
Upper Intermediate
B2
Hobbies
Love riding bikes
Watching movie
Disclaimer
I hereby declare the above mentioned details are true to best of my knowledge Place: Bangalore ( CHRISTOPHER.D )
Personal profile
- Father name: DEVASAGAYAM.R
- Date of Birth:1997-10-10
- Gender: male
- Marital status: Single
Timeline
Loan Coordinator
Vepsun Technologies Pvt LTD
07.2021 - 12.2023
Customer Support Executive
PROSEPECT
11.2019 - 12.2020
Gitam University
PUC -
KBPE
High School Diploma -
Holy Cross
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