Christopher Francis
IT Operations Manager
Bangalore
Summary
IT Operations Manager | Intune & Azure AD Specialist | Service Delivery Leader
Results-driven IT Operations Manager with over 5 years of experience in managing and securing enterprise IT environments, with a strong foundation in ITIL practices. Proven ability to lead daily IT operations, support presales initiatives, and facilitate seamless customer onboarding for Managed Services. Recognized for delivering high-quality service to enterprise clients, including globally respected brands.
Highly skilled in Microsoft Intune and Azure Active Directory, with deep expertise in mobile device management (MDM) and mobile application management (MAM). Known for meticulous attention to detail, strong organizational skills, and a proactive approach to IT service excellence. Demonstrates foundational knowledge of Microsoft Azure (AZ-900). Seeking to contribute to a forward-thinking organization where my technical expertise, leadership, and client-focused mindset can drive business success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
IT Operations Manager
Commonwealth Bank of Australia
Bangalore
11.2023 - Current
- Service Now (Knowledge Base, Ticketing and Tracking)
- Executing Device Enrollment, App Deployment, and Resolving Issues in an Intune Environment
- Managing and maintaining various Microsoft Environment
- Ensuring affective deployment, configuration, and ongoing managment intune for devices.
- Knowledge of TCP/IP, DNS, DHCP, and VPNs
- Understanding of OAuth, SAML, OpenID Connect
- Diagnosing errors using browser dev tools, console logs, and network traces
- Expertise in Windows and Cloud Endpoint/Microsoft Intune, Azure Active Directory and other cloud based services and platforms
- Expierience on ITIL Frameworks in Banking Sector
- Bank Hardwares (TCR, pin pad, Printers and scanners etc)
- Implementing and Managing Intune Policies, Device Profiles, and Compliance Rules
- Genesys Tool (Incoming and outgoing calls)
- Password resets (Active directory (QARS), IBM Pcomm applications)
- Virtual Desktops and Azure Access
- Remote Desktops and Servers (access and troubleshooting)
- Global Protect (Connectivity and Troubleshooting)
Support Technician 2
Oracle - Cerner Healthcare Solutions
Bangalore
12.2021 - 11.2023
- Hands on Experience in Intune, Endpoint and Azure Portal
- Implement and enforcing MDM and MAM policies
- Configuring and Managing Microsoft Intune for device and application management
- Collaborating with Hardware teams (HP and Lenovo)
- Designing, deploying and Maintaining SCCM infrastructure
- Manging Software distribution, Patch management and OS deployment using SCCM
- Working with Identity Providers (IdPs) like Okta, Azure AD, or Google Workspace
- Experience on Desktop Directory (VDI) and Vsphere application
- Worked on JSM (Jira Service Management) - Jira, Jira2, Jira3
- Worked on Oracle Applications (Mydesktops, Slack, zoom, Dyn, OIM portal)
- Expert on MAC (Setup, Troubleshooting and Technical issues)
- Complete Knowledge on Cloud Desktops (VDI)
- Experience on Citrix and Company Portal (On Windows, MAC and Mobiles (Andrioid and IOS))
- Worked Completely on Network Troubleshooting with Windows and MAC OS (DNS, TCP/IP, Domains)
Technical Support Engineer (Level 3)
DXC Technology
Bangalore
12.2019 - 12.2021
- Managing profiles and access in Active Directory
- MS Office and Network drive access and troubleshooting
- Remote Desktops
- Knowledge in Security and Antivirus (Zsecurity)
- Confirguring and Managing Intune Policies, profiles, and Compliance Settings
- Device Enrollment, application deployment and troubleshooting in an Intune environment.
- Experience on CISCO Anyconnect (Connection and Troubleshooting)
- OKTA (MFA and Remote access tool)
- ISL remote access tool
- SAP and Non SAP Applications (Passwords, access and Basic Troubleshooting)
Education
BCA -
Baldwin's Methodist College
Bangalore 07.2016 - 07.2019
Skills
Network troubleshooting
System monitoring
IT asset management
Hardware troubleshooting
Microsoft Intune
SCCM
MDM
Certification
Certificate Award for Java & J2EE from Glovish Technologies
Personal Information
Nationality: Indian
Timeline
IT Operations Manager
Commonwealth Bank of Australia
11.2023 - Current
Support Technician 2
Oracle - Cerner Healthcare Solutions
12.2021 - 11.2023
Technical Support Engineer (Level 3)
DXC Technology
12.2019 - 12.2021
BCA -
Baldwin's Methodist College
07.2016 - 07.2019
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