Summary
Overview
Work History
Education
Skills
Accomplishments
Retired with Honorable discharge from the USAF
Timeline
Generic

Christopher Johnson

Brownsburg

Summary

Results-driven Field Operations Manager with 20+ years of hands-on experience building, maintaining, and restoring CLEC outside-plant networks (fiber, copper, and fixed-wireless). Adept at leading geographically dispersed technician teams across two states.

Experienced with team leadership, strategic planning, and operational management. Track record of fostering productive work environments and achieving set goals.

Dedicated telecommunications professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

43
43
years of professional experience

Work History

Manager, Local Operations (CLEC)

Windstream Communications
11.2001 - Current
  • Own end-to-end service delivery and assurance for 31K voice, Ethernet, and broadband access.
  • Managed technicians in the areas including but not limited to residential and business installation and repair, central office/network, cable; reviewed jobs completed by each technician on a quarterly basis to check for quality of work; ensured technicians are following the correct procedures and if necessary, initiate disciplinary actions as required; maintained personnel records in preparation for appraisals that are completed once a year.
  • Monitored, inspected, and maintained buildings, grounds, and vehicles. and if necessary, contacted appropriate repair facilities to correct deficiencies.
  • Proficient with various types of fiber optic and copper test equipment – OTDR, Optical Power Meter, Handheld fiber inspection scope and cleaning kit and visual fault locator. Copper/DS1 (T1)/Ethernet/DS3 & above VIAVI 5800 T-Berd, portable tone/probe (butt-set)
  • 2 state territory; 17 technicians

Cable Maintenance Supervisor

USAF Communications
01.1991 - 10.2001

Police Supervisor

USAF Security
01.1988 - 01.1991

Police Supervisor

USAF Security
01.1984 - 01.1988

Military Police

USAF Security Forces
01.1982 - 01.1984

Education

Bachelor of Science - Telecommunications Management

Community College of the Air Force

Associate degree - Criminal Justice

Community College of the Air Force

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Performance evaluations
  • Managing operations and efficiency
  • Professional and courteous
  • Multitasking Abilities
  • Adaptability and flexibility
  • Computer skills

Accomplishments

Over the years, consistently scored over 90% in Manager Effectiveness by his teams. Oversaw several major site decoms in MI and IN and some very large dark fiber projects. Consistently met or exceeded managerial company metrics.

Retired with Honorable discharge from the USAF

served 20 years in the USAF working as a Security Police Officer then retrained to Communications Cable Maintenance technician

Timeline

Manager, Local Operations (CLEC)

Windstream Communications
11.2001 - Current

Cable Maintenance Supervisor

USAF Communications
01.1991 - 10.2001

Police Supervisor

USAF Security
01.1988 - 01.1991

Police Supervisor

USAF Security
01.1984 - 01.1988

Military Police

USAF Security Forces
01.1982 - 01.1984

Associate degree - Criminal Justice

Community College of the Air Force

Bachelor of Science - Telecommunications Management

Community College of the Air Force

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Christopher Johnson