Christopher Lubich
Brownsburg
Summary
Proven leader in customer service and hospitality, with a track record of enhancing customer satisfaction at Tenaya Lodge At Yosemite. Skilled in verbal communication and kitchen support, I excel in creating efficient, professional atmospheres and improving team workflow. My dedication to excellence has consistently resolved client inquiries, fostering a positive dining experience.
Overview
10
10
years of professional experience
Work History
Service Assistant
First Watch
07.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
Lead Service Assistant
Coopers Hawk
11.2020 - 04.2026
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
Lead Busser
Tenaya Lodge At Yosemite
03.2016 - 03.2020
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Education
High School Diploma -
Santa Teresa High School
San Jose06.2009
Skills
- Customer Assistance
- Verbal and written communication
- Kitchen Support
- Hospitality
Timeline
Service Assistant
First Watch
07.2023 - Current
Lead Service Assistant
Coopers Hawk
11.2020 - 04.2026
Lead Busser
Tenaya Lodge At Yosemite
03.2016 - 03.2020
High School Diploma -
Santa Teresa High School
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