CHRISTOPHER R

Managed Onboarding/Offboarding Process:
Successfully facilitated onboarding and offboarding for project team members across 40 projects in healthcare, IT, and Non-IT domains.
Ensured seamless transitions while adhering to company policies and procedures.
End-to-End Service Management:
Oversaw service delivery for 40 projects, ensuring on-time completion, within budget, and meeting quality standards.
Implemented effective project management methodologies for optimized outcomes.
Time & Billing Management System Development:
Developed and maintained systems to track project time and expenses across multiple projects.
Ensured accurate billing and invoicing, leading to improved financial management and client satisfaction.
Revenue Forecasting and Budgeting:
Collaborated with finance and project teams to develop revenue forecasts and manage project budgets.
Monitored project financials to ensure execution within budgetary constraints.
Document Assistance and Project Support:
Provided comprehensive support in preparing project-related documents such as SOW, proposals, and renewals.
Streamlined document processes to enhance efficiency and accuracy.
Effective Asset Management:
Coordinated procurement and management of project assets, optimizing resource allocation.
Implemented strategies to minimize wastage and enhance resource utilization.
Compliance Management:
Ensured compliance with internal policies, industry regulations, and client requirements throughout project lifecycles.
Implemented robust compliance processes to mitigate risks and ensure project success.
Recruitment Screening and Team Building:
Assisted in screening and selecting project team members, collaborating closely with HR.
Built high-performing project teams capable of delivering exceptional results.
Vendor & Contract Management:
Managed vendor relationships and contracts, including negotiation and procurement.
Fostered strong partnerships to enhance project delivery and achieve cost savings.
Billing & Invoicing Coordination:
Coordinated billing and invoicing processes for all projects, ensuring timeliness and accuracy.
Resolved billing discrepancies promptly to maintain positive client relationships.

• Project Management Achievement:
• Successfully managed multiple projects within the company's portfolio simultaneously, demonstrating exceptional organizational skills and the ability to prioritize effectively.
• Quick Revenue Projection & Forecasting:
• Managed revenue forecasts and presented decks to client partners, showcasing proficiency in financial analysis and strategic planning.
• End-to-End Management in PMO Activities:
• Oversaw changes to project scope, schedule, and costs using appropriate verification techniques, ensuring projects stayed on track and within budget.
• Facilitated project and contract creation, conducting thorough reviews and analysis to mitigate risks and optimize outcomes.
• Client and Stakeholder Relationship Management:
• Managed relationships with clients and relevant stakeholders, fostering positive partnerships and ensuring alignment with project objectives.
• Delegation and Team Management:
• Delegated project tasks based on junior staff members' strengths, skill sets, and experience levels, empowering team members and optimizing project efficiency.
• Financial Analysis and Budget Management:
• Met budgetary objectives and made adjustments to project constraints based on financial analysis, ensuring projects remained financially viable and profitable.
• Timesheet Reconciliation and Revenue Analysis:
• Managed timesheet reconciliation for financial analysis, ensuring accuracy and compliance with project budgets.
• Implemented UBR concept revenue marking and analysis for projects, maintaining detailed reports to inform decision-making.
• Onboarding & Offboarding Supervision:
• Supervised onboarding and offboarding processes for project requirements, facilitating discussions with zonal heads to ensure seamless transitions.
• Project Purchase Order Review and Expense Management:
• Reviewed and analyzed project purchase orders for UBR with finance, optimizing resource allocation and cost-effectiveness.
• Managed expenses for projects involving both onsite and offsite associates, ensuring efficient utilization of resources.

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills
• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps to document needs

• Create and manage cross-project schedules for Localization and quality assurance teams
• Developing project budgets, tracking actual costs, and formulating contingency plans to Reduce the financial risks to ongoing efforts
• Assisting the resource management process for project
• Willingness to learn new systems and processes, with an eye on how to make things better
• Diplomatically enforce use of standard project management processes and tools
• Identify, track, manage, and resolve project issues
• Analyze challenges, problems and process breakdowns to ensure that lessons are learned, and improvements are documented and communicated for future project implementation
• Onboarding, Offboarding resources, Project mapping, Bench Resources handling, tracking billability & non billable hours
• Oracle Time Sheet Analysis for allocated projects
• Vendor Management & process defining
• China, Korea, Hong Kong, New Zealand)
• Handles Orders, Incidents and User Service Requests end-to-end
• Coordinates activities for High and Critical Orders
• Create billing, modify billing, display billing
• Sales control report, Error reports rectification
• Providing forecast to customers and quotas available
• Monitor service levels of Order management function
• Discuss prioritization with Service Provider Order Management
• Validate use of Knowledge Base on Escalations
• Investigating the incidents and providing quality response to customers
• Require input from user: escalation requirements, validation and circumstances, input from the Service provider with resolution options
• Handle the tasks of developing, implementing and defining change management strategy
• Perform responsibilities of assessing the change management impact to the organization
• Handle the tasks of developing and implementing communication
• Air Freight control, Rail Orders and Shipping transport management
• Invoice management and order tracking.

• Working as medical billing associate for, equipment
• Calling patients and insurance company and updating new insurance so that equipment Rented can be billed
• Check the validity of the documents regarding patient’s Rx and clinical s and updating in system
• Order processing – Inbound calls
• DME billing
• Payment reversal management
• Involved in maintaining 100% quality and production and supporting the new agents in achieving targets on daily basis.

• 4.10Yrs
• Accounts Receivable, Inter - Affiliate Customer Experience Professional - GOLDFISH