Christy Friend-Perrin
Windfall,IN
Summary
Experienced Financial Counselor with hands-on experience in System Patient Access. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Financial Counselor
IU Health Tipton Hospital
06.2016 - Current
- Responsible for the enrollment of eligible individuals into insurance or programs to help with healthcare cost.
- Working knowledge healthcare program eligibility and complex cases.
- Acts as a back up to the System Patient Access Department.
- Acts as main Cashier.
- Works insurance denials.
- Develops and updates departmental policy and procedures..
- Orders supplies in a timely manner based on departmental needs.
Interim SPA Supervisor
IU Health Tipton Hospital
03.2024 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Generated reports detailing findings and recommendations.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Specialist, Patient Financial Navigator
IU Health Tipton Hospital
12.2003 - 06.2016
- Provided customer service from point of entry to destination in a timely, accurate, courteous and professional manner.
- Obtained accurate and complete insurance benefit information for all registrations to ensure maximum reimbursement.
- Pre-registered procedures for next day to decrease wait time.
- Obtained insurance verification.
- Processed insurance and patient payments.
- Operated high volume switchboard.
- Beeped appropriate on call physicians/managers.
- Developed and updated departmental policy and procedures.
- Trained new employees.
Education
IU Health Emerging Leader Program
Carmel, IN01-2018
Some College (No Degree) - Business Administration
Indiana University Kokomo
Kokomo, IndianaHigh School Diploma -
Tipton High School
Tipton, Indiana01-2000
Skills
- Effective Time Management
- Healthcare Insurance Expertise
- Strong Work Ethic
- Effective Communication
- Strategic Decision Making
- Driven Individual
- Adaptability
- Patient confidentiality
Certification
Indiana State Navigator License
Timeline
Interim SPA Supervisor
IU Health Tipton Hospital
03.2024 - 07.2024
Senior Financial Counselor
IU Health Tipton Hospital
06.2016 - Current
Specialist, Patient Financial Navigator
IU Health Tipton Hospital
12.2003 - 06.2016
Indiana State Navigator License
IU Health Emerging Leader Program
Some College (No Degree) - Business Administration
Indiana University Kokomo
High School Diploma -
Tipton High School
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