CHRISTY JAMES
Solution Manger
Kochi,KL
Summary
Experienced Solution Manager with over five years of proven track record in pre-sales and solutioning of CPaaS solutions. Played a vital role in supporting VI sales teams across PAN India, collaborating to design and deliver customized communication solutions. Deeply knowledgeable in Telecom Cloud Telephony, emphasizing customer engagement, solution architecture, and cross-functional collaboration. Able to comprehend client requirements and translate them into technical solutions, leading projects from concept to deployment. Seeking a challenging role in a forward-thinking organization to leverage strategic thinking, technical proficiency, and team-oriented mindset for mutual growth. Committed to continuous learning and professional development to consistently deliver high-impact results that enhance customer satisfaction and drive business growth.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Solutions Manager
Prudent Technologies
06.2023 - Current
- Cloud Telephony Operations: Managed and facilitated the seamless implementation of cloud telephony solutions for Vodafone Idea Ltd, ensuring smooth operational workflows.
- Liaison Role: Acted as a bridge between customers and the development team, ensuring clear communication and alignment on project deliverables.
- CPaaS Project Management: Oversaw key projects for Cloud Telephony and CPaaS solutions, catering to Vi's PAN India customers and driving business operations effectively.
- Customer Relationship Management: Handled top 30 key customers, providing tailored solutioning support and resolving technical and operational challenges.
- Solution Design and Delivery: Analysed customer requirements, designed and proposed solutions, managed onboarding processes, and delivered end-to-end solutions.
- Product Enhancements: Collaborated with customers and product teams to enhance the platform by introducing new features and advanced functionalities like Voice Bots.
Solutions Expert (Pre Sales)
Prudent Technologies
07.2019 - 05.2023
- Customer Engagement: Worked closely with Vi Business teams and customers across Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Rajasthan and West Bengal to identify communication needs and define project requirements.
- Feasibility Analysis: Conducted technical and operational feasibility studies to ensure proposed CPaaS solutions met customer goals and system capabilities.
- Collaboration with Development Teams: Acted as a liaison, translating customer requirements into technical specifications and ensuring alignment with the development process.
- Solution Deployment: Managed end-to-end deployment, including integration, testing, and onboarding, to deliver seamless CPaaS solutions to customers.
- Regional Expertise: Addressed diverse customer needs across multiple regions, ensuring consistent service quality and adapting to unique operational challenges.
- Ongoing Support: Provided post-deployment assistance, troubleshooting, and iterative solution improvements to ensure customer satisfaction and project success.
- Streamlined operational processes and collaborated with management to implement process improvements.
Education
MBA - Marketing and Operations
SCMS SCHOOL OF TECHNOLOGY AND MANAGEMENT
Kochi, Kerala 08.2017 - 07.2019
BTech - Electronics and Communication Engineering
SJCET PALAI
Palai, Kerala 06.2013 - 06.2017
Skills
- Understanding on Telecom solutions
- Knowledge of CPaaS and cloud telephony solutions
- Achievement oriented
- Good Analytical and Problem-solving skills
- Sales enablement support
- Business requirements analysis
- Good interpersonal skills and Team work
- People Management Skills
Accomplishments
- Project manager for HPCL IVR solution for PAN India customers. Onboarded the customer and delivered the solution in projected time.
- Participated as Exhibitor in Indian Mobile Congress 2022, Representing Vi Business for Cloud Telephony Product.
- Cleared UGC NET in Management.
- Handled various projects on CPaaS in TN, KA and KL regions and introduced new solutions to cater multiple opportunities which resulted in business growth.
Personal Information
Date of Birth: 02/19/96
Extra Training And Courses
- Project Management course by Google
- Project management with Jira
- Participated in International Conference-Global Colloquium on Recent Advancements and Effectual Project Management conducted by Open Universities Australia
Timeline
Solutions Manager
Prudent Technologies
06.2023 - Current
Solutions Expert (Pre Sales)
Prudent Technologies
07.2019 - 05.2023
MBA - Marketing and Operations
SCMS SCHOOL OF TECHNOLOGY AND MANAGEMENT
08.2017 - 07.2019
BTech - Electronics and Communication Engineering
SJCET PALAI
06.2013 - 06.2017
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