Hi, I’m
CHRISTY JOJI
North Paravur
Summary
To employ and leverage my skills in order to meet the organization and to grow with it To enhance my skills for my growth in the organization and meet the demands of the environment and business needs.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
years of professional experience
2017
years of post-secondary education
Work History
National Aviation Services, Kuwait
Customer Service Agent
07.2024 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
CELEBI Airport Services India Pvt Ltd
Passenger Service Executive
11.2021 - 05.2024
Job overview
- Maintained high customer satisfaction standards to meet or exceed targets.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
Casino Air Caterers and Flight Service
Guest Service Associate
02.2019 - 06.2020
Job overview
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Education
Frankfinn Institute of Air Hostess Training
Diploma from Aviation Hospitality, Travel and Tourism
St. Joseph HSS
Plus Two
SNMHSS
SSLC
Skills
Honest
Additional Qualification
- Completed Computer Course in Microsoft Office
- Participated at the National Seminar on the Multifaceted Phenomenon of Hospitality Industry by the Department of Hotel Management of Naipunnya Institute of Management and Information Technology.
- Efficient in making Italian Coffee Arts.
Personal Information
- Height: 165 cm
- Weight: 51 kg
- Passport Number: X7234864
- Passport Expiry Date: 03/28/33
- Father's Name: Joji T J
- Date of Birth: 09/14/98
- Gender: Female
- Marital Status: Single
Disclaimer
I Christy Joji, hereby declare that the above facts are true and correct to the best of my knowledge, information and belief.
Timeline
Customer Service Agent
National Aviation Services, Kuwait
07.2024 - Current
Passenger Service Executive
CELEBI Airport Services India Pvt Ltd
11.2021 - 05.2024
Guest Service Associate
Casino Air Caterers and Flight Service
02.2019 - 06.2020
St. Joseph HSS
Plus Two
01.2016
SNMHSS
SSLC
01.2014
Frankfinn Institute of Air Hostess Training
Diploma from Aviation Hospitality, Travel and Tourism
01.2017
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