Chrisula Kovach
Fort Wayne,IN
Summary
Detail-oriented healthcare professional with over 10 years of experience in clinical, hospital, and emergency settings. Skilled in patient-focused care, sterile compounding, medication preparation, equipment handling, and high-pressure communication. CPR-certified and proficient in Epic EMR, Pyxis, Omnicell and emergency dispatch systems. Proven ability to follow protocols, collaborate with interdisciplinary teams, and deliver high-quality support.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician Liaison
Avenues Recovery Center
05.2025 - Current
- Serve as main point of contact for medication orders and pharmacy communications.
- Ensure timely medication delivery, tracking refills and addressing delays.
- Obtain and document prescription information, including approvals, denials, and prior authorizations.
- Facilitate communication between prescribers, pharmacies, and patients.
- Ensure patient medication education needs are met and documented.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Certified Pharmacy Technician
Maple Heights Behavioral Health Hospital
12.2022 - Current
- Prepare and dispense medications under pharmacist supervision.
- Conduct monthly inspections of nursing units for medication compliance.
- Package and deliver controlled and non-controlled medications facility-wide.
- Managed medication distribution, ensuring compliance with hospital protocols and safety regulations.
- Collaborated with healthcare professionals to optimize patient care and medication therapy management.
- Conducted inventory assessments, minimizing discrepancies and maintaining optimal stock levels of pharmaceutical supplies.
- Trained and mentored new pharmacy staff on operational procedures and best practices in medication handling.
- Stocked, labeled, and inventoried medication to keep accurate records.
911 Dispatcher
Fort Wayne 911 Dispatch
02.2024 - 05.2024
- Handled emergency and non-emergency calls, triaging information and dispatching appropriate units.
- Operated advanced CAD systems with real-time, accurate documentation.
- Coordinated with EMS, police, fire, and hospitals for efficient responses.
- Maintained composure and multitasked in high-pressure situations.
- Monitored multiple radio frequencies simultaneously, maintaining situational awareness and coordination among first responders.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Certified Pharmacy Technician
Fort Wayne Medical Oncology and Hematology
11.2019 - 08.2022
- Prepared chemotherapy and sterile IV admixtures per physician orders.
- Ensured precise dosage calculations and compliant labeling for hazardous medications.
- Supported infusion center operations and adapted to patient-specific needs.
- Counted, measured, and compounded medications following standard procedures.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Hospital Pharmacy Technician
Dupont Hospital
03.2017 - 06.2019
- Compounded sterile IV admixtures for various hospital units. Following strict USP 797 guidelines for sterility assurance.
- Managed controlled substances and performed inventory inspections.
- Oversaw procurement and stock of critical medications.
- Managed medication inventory and ensured accurate dispensing of prescriptions.
- Maintained a sterile compounding environment by adhering to strict aseptic techniques, ensuring patient safety and reducing contamination risks.
Retail Pharmacy Technician
Costco Wholesale Pharmacy
06.2016 - 03.2017
- Processed prescriptions and provided patient counseling for OTC and Rx medications.
- Maintained inventory levels and assisted with ordering and storage.
- Assisted pharmacists with inventory management, maintaining optimal stock levels and minimizing waste.
- Supported pharmacy operations by preparing medication labels, packaging medications, and assembling daily dosage packs for patients.
- Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
- Entered and processed patients' prescriptions into internal system.
- Restocked pharmacy shelves with current merchandise.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pyxis Inventory Control Technician
Parkview Health Hospital
02.2014 - 06.2016
- Monitored medication stock in Pyxis automated dispensing units.
- Reviewed reports and resolved medication supply discrepancies.
- Delivered medications to psychiatric care units with accuracy and care.
- Conducted regular audits to identify discrepancies and improve inventory accuracy.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Surgical Pharmacy Technician
Parkview North Hospital
08.2012 - 02.2014
- Prepared medications for surgeries and maintained anesthesiology drug boxes.
- Compounded IV admixtures for critical care in sterile environments.
- Dispensed medications accurately and efficiently, ensuring patient safety and compliance with hospital protocols.
- Assisted pharmacists in preparing compound medications, adhering to precise formulations and quality standards.
- Answered incoming phone calls and addressed questions from healthcare providers.
Pharmacy Technician
Parkview Health Hospital
02.2007 - 08.2012
- Provided patient support and customer service.
- Compounded IV admixtures, including chemotherapy, following sterile technique.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Trained new pharmacy staff on operational procedures and best practices for efficiency.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Resolving customer issues
- Customer service
- HIPAA compliance
Timeline
Pharmacy Technician Liaison
Avenues Recovery Center
05.2025 - Current
911 Dispatcher
Fort Wayne 911 Dispatch
02.2024 - 05.2024
Certified Pharmacy Technician
Maple Heights Behavioral Health Hospital
12.2022 - Current
Certified Pharmacy Technician
Fort Wayne Medical Oncology and Hematology
11.2019 - 08.2022
Hospital Pharmacy Technician
Dupont Hospital
03.2017 - 06.2019
Retail Pharmacy Technician
Costco Wholesale Pharmacy
06.2016 - 03.2017
Pyxis Inventory Control Technician
Parkview Health Hospital
02.2014 - 06.2016
Surgical Pharmacy Technician
Parkview North Hospital
08.2012 - 02.2014
Pharmacy Technician
Parkview Health Hospital
02.2007 - 08.2012
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