Chrisula Kovach
Fort Wayne,IN
Summary
Detail-oriented healthcare professional with over 10 years of experience in clinical, hospital, and emergency settings. Skilled in patient-focused care, sterile compounding, medication preparation, equipment handling, and high-pressure communication. CPR-certified and proficient in Epic EMR, Pyxis, Omnicell and emergency dispatch systems. Proven ability to follow protocols, collaborate with interdisciplinary teams, and deliver high-quality support.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician Liaison
Avenues Recovery Center
Fort Wayne, IN
05.2025 - Current
- Serve as main point of contact for medication orders and pharmacy communications.
- Ensure timely medication delivery, tracking refills and addressing delays.
- Obtain and document prescription information, including approvals, denials, and prior authorizations.
- Facilitate communication between prescribers, pharmacies, and patients.
- Ensure patient medication education needs are met and documented.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Certified Pharmacy Technician
Maple Heights Behavioral Health Hospital
Fort Wayne, IN
12.2022 - Current
- Prepare and dispense medications under pharmacist supervision.
- Conduct monthly inspections of nursing units for medication compliance.
- Package and deliver controlled and non-controlled medications facility-wide.
- Managed medication distribution, ensuring compliance with hospital protocols and safety regulations.
- Collaborated with healthcare professionals to optimize patient care and medication therapy management.
- Conducted inventory assessments, minimizing discrepancies and maintaining optimal stock levels of pharmaceutical supplies.
- Trained and mentored new pharmacy staff on operational procedures and best practices in medication handling.
- Stocked, labeled, and inventoried medication to keep accurate records.
911 Dispatcher
Fort Wayne 911 Dispatch
Fort Wayne, IN
02.2024 - 05.2024
- Handled emergency and non-emergency calls, triaging information and dispatching appropriate units.
- Operated advanced CAD systems with real-time, accurate documentation.
- Coordinated with EMS, police, fire, and hospitals for efficient responses.
- Maintained composure and multitasked in high-pressure situations.
- Monitored multiple radio frequencies simultaneously, maintaining situational awareness and coordination among first responders.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Certified Pharmacy Technician
Fort Wayne Medical Oncology and Hematology
Fort Wayne, IN
11.2019 - 08.2022
- Prepared chemotherapy and sterile IV admixtures per physician orders.
- Ensured precise dosage calculations and compliant labeling for hazardous medications.
- Supported infusion center operations and adapted to patient-specific needs.
- Counted, measured, and compounded medications following standard procedures.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Hospital Pharmacy Technician
Dupont Hospital
Fort Wayne, IN
03.2017 - 06.2019
- Compounded sterile IV admixtures for various hospital units. Following strict USP 797 guidelines for sterility assurance.
- Managed controlled substances and performed inventory inspections.
- Oversaw procurement and stock of critical medications.
- Managed medication inventory and ensured accurate dispensing of prescriptions.
- Maintained a sterile compounding environment by adhering to strict aseptic techniques, ensuring patient safety and reducing contamination risks.
Retail Pharmacy Technician
Costco Wholesale Pharmacy
Fort Wayne, IN
06.2016 - 03.2017
- Processed prescriptions and provided patient counseling for OTC and Rx medications.
- Maintained inventory levels and assisted with ordering and storage.
- Assisted pharmacists with inventory management, maintaining optimal stock levels and minimizing waste.
- Supported pharmacy operations by preparing medication labels, packaging medications, and assembling daily dosage packs for patients.
- Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
- Entered and processed patients' prescriptions into internal system.
- Restocked pharmacy shelves with current merchandise.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pyxis Inventory Control Technician
Parkview Health Hospital
Fort Wayne, IN
02.2014 - 06.2016
- Monitored medication stock in Pyxis automated dispensing units.
- Reviewed reports and resolved medication supply discrepancies.
- Delivered medications to psychiatric care units with accuracy and care.
- Conducted regular audits to identify discrepancies and improve inventory accuracy.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Surgical Pharmacy Technician
Parkview North Hospital
Fort Wayne, IN
08.2012 - 02.2014
- Prepared medications for surgeries and maintained anesthesiology drug boxes.
- Compounded IV admixtures for critical care in sterile environments.
- Dispensed medications accurately and efficiently, ensuring patient safety and compliance with hospital protocols.
- Assisted pharmacists in preparing compound medications, adhering to precise formulations and quality standards.
- Answered incoming phone calls and addressed questions from healthcare providers.
Pharmacy Technician
Parkview Health Hospital
Fort Wayne, IN
02.2007 - 08.2012
- Provided patient support and customer service.
- Compounded IV admixtures, including chemotherapy, following sterile technique.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Trained new pharmacy staff on operational procedures and best practices for efficiency.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Resolving customer issues
- Customer service
- HIPAA compliance
Timeline
Pharmacy Technician Liaison
Avenues Recovery Center
05.2025 - Current
911 Dispatcher
Fort Wayne 911 Dispatch
02.2024 - 05.2024
Certified Pharmacy Technician
Maple Heights Behavioral Health Hospital
12.2022 - Current
Certified Pharmacy Technician
Fort Wayne Medical Oncology and Hematology
11.2019 - 08.2022
Hospital Pharmacy Technician
Dupont Hospital
03.2017 - 06.2019
Retail Pharmacy Technician
Costco Wholesale Pharmacy
06.2016 - 03.2017
Pyxis Inventory Control Technician
Parkview Health Hospital
02.2014 - 06.2016
Surgical Pharmacy Technician
Parkview North Hospital
08.2012 - 02.2014
Pharmacy Technician
Parkview Health Hospital
02.2007 - 08.2012