Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrisvel Joseph

Mumbai

Summary

A self motivated, target oriented and time bound person looking for an opportunity to start my career and grow with the company.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Sales Executive

Infinity Corporate Solution Pvt Ltd
09.2023 - 04.2024
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Mortage Service Executive

Certys
06.2021 - 06.2023
  • Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
  • Monitored customer feedback closely to identify trends and implement corrective actions as necessary.
  • Conducted regular reviews of service performance metrics, identifying opportunities for process optimization.
  • Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
  • Cultivated a collaborative work atmosphere that fostered open communication and continuous improvement within the team.
  • Consistently met or exceeded quarterly sales targets by effectively managing client accounts and nurturing long-term partnerships.

Contract Sales Process

Toothsi
12.2020 - 04.2021
  • Worked closely with marketing teams to develop targeted campaigns that effectively reached desired audiences, increasing inbound lead generation efforts significantly.
  • Facilitated product demonstrations for clients, showcasing features and benefits that aligned with their specific requirements.
  • Managed a diverse portfolio of accounts simultaneously while maintaining organized records and timely communication with all parties involved.
  • Increased contract sales by building strong relationships with clients and understanding their unique needs.
  • Generated new leads through cold calling, networking events, and strategic partnerships.

Senior Collector Executive

Radius
02.2019 - 09.2020
  • Conducted regular audits of past-due accounts to identify trends, prioritize actions, and optimize collection efforts.
  • Maintained strict compliance with federal regulations, ensuring the protection of consumer rights and upholding ethical practices within the organization.
  • Maximized revenue recovery by conducting thorough account investigations and addressing discrepancies promptly.
  • Improved customer retention through compassionate communication and negotiating mutually beneficial payment plans.
  • Evaluated credit risk profiles of potential customers to inform lending decisions and minimize future delinquencies or defaults.
  • Set and monitored performance goals for the collections team, consistently achieving or surpassing targets for account resolution and revenue recovery.
  • Achieved performance goals on consistent basis.

Customer Support Executive

Tech Mahindra
01.2018 - 01.2019
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Mentored junior team members to enhance their skills and improve overall team performance.

Customer Support Executive

Intelenet
01.2015 - 10.2017
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Floor In charge

Mc Donald's
10.2012 - 12.2014
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 10 employees to maintain smooth-running operations of shop floor.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.

Education

SSC -

Mumbai University

HSC - undefined

Mumbai University

Skills

    Customer Satisfaction

    Excel

    Root Cause Analysis

  • Exceptional communication
  • Customer Service
  • Customer Relationship Management
  • Team Collaboration

Timeline

Sales Executive

Infinity Corporate Solution Pvt Ltd
09.2023 - 04.2024

Mortage Service Executive

Certys
06.2021 - 06.2023

Contract Sales Process

Toothsi
12.2020 - 04.2021

Senior Collector Executive

Radius
02.2019 - 09.2020

Customer Support Executive

Tech Mahindra
01.2018 - 01.2019

Customer Support Executive

Intelenet
01.2015 - 10.2017

Floor In charge

Mc Donald's
10.2012 - 12.2014

SSC -

Mumbai University

HSC - undefined

Mumbai University

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Chrisvel Joseph