CHRIS WILDEN KARKADA
Customer Success Account Manager
Mangalore
Summary
I seek to be a part of a globally competitive environment in an organization where personal growth is fostered and my knowledge, skill and ability is nurtured to positively impact the growth and progress of the company. As Customer Success Account Manager am responsible for building and maintaining strong relationships with customers to ensure their success and satisfaction with a company's products or services. My primary objective is to help customers achieve their desired outcomes and maximise the value they receive from the company's offerings.
Overview
5
5
years of professional experience
Work History
Customer Success Account Manager
Adobe
02.2023 - Current
- A Customer Success Account Manager is responsible for managing and growing relationships with the company's existing customers
- Responsible for building strong, long-lasting relationships with customers and ensuring their continued success with the company
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Senior Associate
Razorpay
Bengaluru
06.2022 - 02.2023
- Should be responsible to understand all client requirements over the phone/email and propose a suitable solution using razorpay payments products and services
- Should have/build deep level understanding of payments/ fin tech markets demands and trends
- Trained and supported new team members, maintaining culture of collaboration.
Business Development Manager
GyanSys Infotech
07.2021 - 06.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sr Learning Consultant
Great Learning Pvt. Ltd
02.2020 - 07.2021
- Sold Data Science & Business Analytics as well as in Artificial Intelligence and Machine Learning program
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Development Associate
Think & Learn Pvt. Ltd
06.2019 - 02.2020
- Planning and building short-term and long-term sales pipeline
- Work with management and marketing team to forecast the sale for the upcoming month
- Generated Rs.24,00,000/- within a span of seven months
- Provided extensive and interactive sessions for 160+sessions with parents and children.
Marketing Executive (B2B), key Account Manager
Glitz Entertainment
08.2018 - 01.2019
- Planning of Preproduction and post-production of the event
- Trained and managed teams of 3rd party agencies to conduct various marketing Campaigns
- Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities
Education
Diploma - C++ programming
Manipal institute of
computer education
Advance - Animation and VFX DaVinci
international
institute of design
B.Sc. Visual Communication - Visual Communication
Annamalai
University, Karnataka State
Annamalai Nagar, Chennai,Tamil Nadu 06.2017 - 1 2019
Skills
Management Skillsundefined
Timeline
Customer Success Account Manager
Adobe
02.2023 - Current
Senior Associate
Razorpay
06.2022 - 02.2023
Business Development Manager
GyanSys Infotech
07.2021 - 06.2022
Sr Learning Consultant
Great Learning Pvt. Ltd
02.2020 - 07.2021
Business Development Associate
Think & Learn Pvt. Ltd
06.2019 - 02.2020
Marketing Executive (B2B), key Account Manager
Glitz Entertainment
08.2018 - 01.2019
B.Sc. Visual Communication - Visual Communication
Annamalai
University, Karnataka State
06.2017 - 1 2019
Diploma - C++ programming
Manipal institute of
computer education
Advance - Animation and VFX DaVinci
international
institute of design
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