CH.V.R. Anantha Nagh

Focused Director Of Operations with 17 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures to nurture relationships with customers.

HCL Technologies, Hyderabad, Regional Director - Operation Projects, 07/06, 12/21, Argus as Program Manager, Support Transition as Transition Manager, Hardware deployments, Clinical site provisioning, VDM, Windows Roll-out, Implemented Service Desks/Support Services for Global enterprises, Managed a team of 250 members and led them towards Professional and Organization success, Successfully managed a business worth 15 million USD per annum, Spearheaded on-boarding of accounts and off-boarding of large business accounts, Played a key role as a single point of contact for business and managed projects under tight timelines

• Spearheading the role of Artificial Intelligence and Machine Learning Product Delivery Head for the entire organization
• Managing key clients such as Reputed Healthcare institutes of India, including Manufacturing and Automobile organizations
• Monitoring Product Management, Project Management and post-delivery ensuring that Clients Business objectives are achieved
• Providing leadership direction and support to Key Account Managers towards successful deployment of Product and ongoing support
• Driving Assessment studies, Solution designing's in collaboration with Big Data and Solutions Team
• Steering efforts for active customer engagements, liaison for Customer requirements, Product Management and Engineering Teams
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews