Hi, I’m
CH.V.R. Anantha Nagh
Director Of Operations & Client Management
Hyderabad,TELANGANA
Summary
Focused Director Of Operations with 17 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures to nurture relationships with customers.
Overview
18
years of professional experience
6
years of post-secondary education
3
Certifications
3
Languages
Work History
Experienceflow Software Technologies Private LimitedHyderabad, Telangana, India
Director - Delivery Operations and Client Management
12.2021 - Current
Job overview
- Spearheading "Delivery Head" role for Artificial Intelligence and Machine Learning Product.
- Managing 10 key clients from Reputed Healthcare institutes of India, Manufacturing and Automobile organizations
- Monitoring Product Management, Project Management and post-delivery ensuring that Clients Business objectives are achieved 100%.
- Providing leadership direction and support to 10 Key Account Managers towards successful deployment of Product and ongoing support.
- Driving Assessment studies, Solution designing's in collaboration with Big Data and Solutions Team.
- Steering efforts for active customer engagements, liaison for Customer requirements, Product Management and Engineering Teams
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Leveraged data analytics insights for informed decision-making in critical areas such as forecasting, budgeting, or personnel management.
HCL TechnologiesHYDERABAD
Regional Director of Operations
07.2006 - 12.2021
Job overview
- Managed a team of 250 members and led them towards Professional and Organization success
- Successfully managed Multi Million business account.
- Spearheaded on-boarding of accounts and off-boarding of large business accounts
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Led team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Developed and executed successful business plans, resulting in increased market share and profitability.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
Education
Indian School Of BusinessHyderabad, India
Emerging Leaders Program from Business Management
02.2024 - 08.2024
University Of ChennaiChennai
Executive MBA from Operations Management
04.2001
J.N.T.UHyderabad, India
B.Tech from Computer Engineering
04.2001 - 04.2006
Skills
Developing customer service strategy, policies and SOPs for the organization; enhancing overall customer experience and delivering high value of customer satisfaction
Key People Manager, who has successfully led and motivated team towards growth and success in the organization; created a clear & compelling view of future through coaching and execution
Customer On-boarding Specialist with exceptional skills in acquiring new prospecting clients by ensuring the timely and successful delivery of proposed solution according to customer needs and objectives; playing a key role as a lead point of contact for all customer account management matters
Proven track record of successfully servicing variety of clients from Manufacturing, Healthcare, Shared Services, BPO and Entertainment industries
Reviewing business context for solutions to company challenges & defining the vision and requirements for the solution
Identifying and implementing process improvements, on boarding, reporting improvements and training as required
Developing customer service strategy, policies and SOPs for the organization; enhancing overall customer experience and delivering high value of customer satisfaction
Certification
Certified Scrum Manager
Previous Experience
HCL Technologies, Hyderabad, Regional Director - Operation Projects, 07/06, 12/21, Argus as Program Manager, Support Transition as Transition Manager, Hardware deployments, Clinical site provisioning, VDM, Windows Roll-out, Implemented Service Desks/Support Services for Global enterprises, Managed a team of 250 members and led them towards Professional and Organization success, Successfully managed a business worth 15 million USD per annum, Spearheaded on-boarding of accounts and off-boarding of large business accounts, Played a key role as a single point of contact for business and managed projects under tight timelines
Key Result Areas
- Spearheading the role of Artificial Intelligence and Machine Learning Product Delivery Head for the entire organization
- Managing key clients such as Reputed Healthcare institutes of India, including Manufacturing and Automobile organizations
- Monitoring Product Management, Project Management and post-delivery ensuring that Clients Business objectives are achieved
- Providing leadership direction and support to Key Account Managers towards successful deployment of Product and ongoing support
- Driving Assessment studies, Solution designing's in collaboration with Big Data and Solutions Team
- Steering efforts for active customer engagements, liaison for Customer requirements, Product Management and Engineering Teams
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Personal Information
Date of Birth: 08/28/83
Timeline
Indian School Of Business
Emerging Leaders Program from Business Management
02.2024 - 08.2024
Director - Delivery Operations and Client Management
Experienceflow Software Technologies Private Limited
12.2021 - Current
Regional Director of Operations
HCL Technologies
07.2006 - 12.2021
University Of Chennai
Executive MBA from Operations Management
04.2001
J.N.T.U
B.Tech from Computer Engineering
04.2001 - 04.2006