Cooking
Cibie Vignesh
Assistant Regional Manager - Logistics
Bangalore
Summary
Forward-thinking Assistant Regional Manager, well-known for creating positive workplace culture and high-performing teams with almost 2 years working as Team lead and Manager in the Logistics services industry with a total of close to 7 years of experience across customer service, client management, and operational management fields. Process and People have been the focus area all throughout my career. Known for increasing productivity, efficiency cost control, and people management skills. Experienced in mentoring and developing team members to meet and exceed personal and organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Assistant Regional Manager
Laundryheap
Bangalore
01.2023 - Current
- Developed a strategy for resolving operational constraints that allowed zero market closures allowing the business to perform on-demand throughout thereby growing the profits.
- Mentoring associate leads to enhance professional development and accountability in the workplace.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality, and service expectations and submitted reports to the CEO and Managing director of the company
Regional Lead
Laundryheap
Bangalore
01.2022 - 01.2023
- Effectively managed and lead a Logistics team consisting of 12+ direct reports and 25 Members in total to drive company proficiency and success.
- Monitored performance by actively engaging in and observing day-to-day activities.
- Recruited and trained over 20 + talented associates and built the Logistics team from scratch.
- Developed 2 layers of leadership within the Logistics team.
- Lead and conducted an in-depth analysis of business performance versus business goals.
- Focused on building Logistics efficiency in London Market.
- Managed over 150 + Partner drivers across APAC and EU markets.
- Just in 2022, managed over 630,000 tasks across regions with 94% completed within the time slot
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget. Saved over 2.5 Cr ( 250,000 pounds) for the organization only by reducing driver payments through higher utilization.
- Participated in promotional, advertising opportunities and onboarding of new partner drivers. Standardized the process of market provisioning per region to achieve optimum performance.
Logistics Senior Associate
Laundryheap
Bangalore
06.2021 - 01.2022
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
- Documented all concerns and incidents and reported them to Global head.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling delays and supply management.
- Developed and executed strategy for efficient logistics APAC regions
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Logistics Associate
Laundryheap
Bangalore
07.2020 - 06.2021
- Planned and supervised route maps for partner drivers from our partner facilities to customers and vice versa and scheduled daily routes.
- Monitored and managed efficiency and quality of loading, unloading, and movement to keep customer orders on schedule.
- Developed strategies to optimize the utilization of available resources.
- Worked across all the markets that the company operates in such as the UK, Netherlands, Ireland, Denmark, Middle east, Singapore, and the US.
- Managed both the logistics and customer service for the company's sister concern known as Laundryheap linens (B2B vertical)
Merchant Support/Client Specialist
Groupon
Chennai
08.2017 - 08.2018
- Managed over 250 clients across North America and EMEA regions and ensured KPIs are met on an ongoing basis.
- Handled and closed 60 + client inquiries on a daily basis and facilitated effective resolution.
- Assisted Vendors with procurement, offers, pricing policy, and profit sharing
- Helped over 100 new vendors with onboarding into the platform
- Worked as part of Goods team which includes handling international logistics and resource management
- Developed excel based reports to improve the efficiency of the process and reduce lead time to achieve SLA.
- Hands-on experience in sales force and other internal tools.
- Ensure KPI's and targets are met to achieve continuous R&R.
Operations Manager
Swayambhu biologics Pvt ltd
Chennai
04.2016 - 08.2017
- Managed the implementation and Growth of Waste management systems in Sugar Industries and distilleries across India.
- Handled commercial technology transfer to Saraya sugar mills, Dalmia sugars, Godavari Bio-refineries, and Radico NV distilleries.
- Was responsible for the production, procurement, and planning of daily operations and communication with all relevant stakeholders for continuous improvement of technology
- Planned, scheduled, and reviewed workload and manpower to make sure zero discharge targets are being met on a cost-effective basis.
- Created a detailed schedule for ARBIT culture preparation
Customer Service Representative
Groupon
Chennai
06.2015 - 03.2016
- Worked to achieve high customer satisfaction rates by providing optimal customer service that helped to increase customer return rates by providing excellent customer service at all times.
- Handle over 160 customer tickets generated by email through the online ticketing system and resolved customer complaints and queries in a professional and appropriate manner.
- Liaise with other internal departments (when needed) to resolve escalated customer tickets.
- Ensured that all customer inquiries and complaints are properly documented using the online ticketing system. Developed periodic reports on ticket resolution times and deal with complaints.
- Provide continuous customer feedback to internal departments to improve editorial, sales, and partnership management processes.
- Work with the CS Supervisor and Manager on developing initiatives to ensure that customers are happy with the overall Groupon experience.
Research Associate
Swayambhu Biologics Pvt Ltd
Chennai
04.2014 - 05.2015
- Worked in the R & D of ARBIT waste management solutions including coir pith composting and Spent wash management.
- Establish SOP that supports company standards.
- Continuous evaluation of processes and procedures to improve operations efficiently.
- Assisted R&D head and Managing director with research and day to day operations along with development of business opportunities
Education
MBA - Business With Europe
Technical University of Applied Sciences
Schweinfurt - Germany 08.2018 - 06.2020
MBA - Lean Operations And Systems
Christ University
Bangalore 08.2018 - 06.2020
Bachelor of Technology - Chemical Engineering
St.Joseph's College of Engineering
Chennai 07.2010 - 04.2014
Skills
Employee performance evaluations
Recruiting and interviewing
Strategic planning
People Management
Google Drive - Ms office
Effective Time management
Ability to Multitask
Leadership experience
Problem-solving abilities
Logistics Management
Cost Management
Adaptability
Attention to detail
Research and Data analysis
Accomplishments
- Within 2.5 years of joining Laundryheap, I was promoted 3 times from starting as an Associate to Assistant regional manager.
- Co-inventor - Media and method for effective combined management of Pressmud and Spentwash using Microbial Intervention.No: 2221/CHE/2014.
- Co-inventor - A method for accelerated degradation of Coir pith. No: E-106/122/2016/CHE.
- Recognized as “The Best Performer” on various occasions and Was awarded monetary incentives on various occasions for leading the team towards 100% SLA and recognized for “Zero Escalations”.
- Organized Two National Level Business Fests at CHRIST USHUS (2018 & 2019)
Interests
Listening to music
Timeline
Assistant Regional Manager
Laundryheap
01.2023 - Current
Regional Lead
Laundryheap
01.2022 - 01.2023
Logistics Senior Associate
Laundryheap
06.2021 - 01.2022
Logistics Associate
Laundryheap
07.2020 - 06.2021
MBA - Business With Europe
Technical University of Applied Sciences
08.2018 - 06.2020
MBA - Lean Operations And Systems
Christ University
08.2018 - 06.2020
Merchant Support/Client Specialist
Groupon
08.2017 - 08.2018
Operations Manager
Swayambhu biologics Pvt ltd
04.2016 - 08.2017
Customer Service Representative
Groupon
06.2015 - 03.2016
Research Associate
Swayambhu Biologics Pvt Ltd
04.2014 - 05.2015
Bachelor of Technology - Chemical Engineering
St.Joseph's College of Engineering
07.2010 - 04.2014