CIBITHAN M

• Developed strategic relationships with key clients to enhance customer satisfaction and retention.
• Implemented tailored account strategies to maximize revenue growth across regional markets.
• Analyzed market trends and competitor activities to inform sales strategies and decision-making.
• Coordinated cross-functional teams to deliver customized solutions that meet client needs effectively.
• Spearheaded and owned the city's P&L and growth strategy, resulting in a 107% growth in zone revenue within 6 months by executing strategic decisions aligned with business goals. P&L Management and Strategy.
• Drove a massive 100% growth in ads revenue across the managed portfolio in six months by optimizing strategy and maximizing merchant visibility.
• Increased the Ads Revenue Per Order (ARPO) on the portfolio.
• From 10% to 21% through targeted, consultative selling, and strategic investment implementation.
• Achieved 39% territory expansion by successfully leading.
• Contract negotiations and developing high-value strategic partnerships.
• Cracked and scaled high-potential 'sleeping accounts' on the platform, turning them into key business focus areas through consistent client servicing, and strategic follow-ups.
• Owned the market ecosystem build-out with the goal of increasing sustainable growth and enhancing absolute EBITDA across the city.
• Ensured steady month-over-month (MoM) growth for merchants by analyzing performance data, proactively increasing order volume, and implementing measures to reduce rejection rates.

• Managed a portfolio of 30+ enterprise brands (with $100Cr+ combined turnover), generating over $6Cr in revenue through strategic renewals, upselling, and cross-selling
• Increased customer retention by 80% by developing tailored use cases, conducting effective solution demonstrations, and driving proactive client engagement strategies..
• Achieved 20% year-over-year revenue growth by executing multi-quarter sales plans and successfully onboarding high-value enterprise clients with a $25L+ deal size
• Drove B2B sales and pipeline expansion using a multi-channel approach, including targeted cold calls, email campaigns, strategic LinkedIn outreach, and industry exhibitions.
• Accurately forecasted quarterly and yearly revenue streams.
• Built and maintained strong CXO-level relationships within client organizations, effectively uncovering new growth opportunities and expanding high-value B2B engagements.
• Expertise in deploying advanced commercial sales strategies, including enterprise solutions mapping, competitive pricing model development, and robust pipeline forecasting.
• Collaborated cross-functionally with internal delivery teams and client stakeholders to guarantee seamless service integration and optimal post-sale satisfaction.
• Conducted a performance review and team building mock calls.

• Awarded "Best Performer" (Q1 2022-23) for consistently exceeding both critical revenue generation and strategic customer retention targets.
• Successfully navigated complex deal structures and pricing models inherent to $100Cr+ turnover client accounts.
• Formula : Suspect – Prospect – Negotiate – Follow up - Closure

I

• Daily usage of Zoom, Teams, LeadSquared, UpLead, Basecamp, RingCentral, and other industrial programs.
• Expanded the company's market and customer base, and promoted products by running a school campaign.
• Worked to form new client relationships, and strengthen existing client relationships, to forge new opportunities.
• Coordinating with the BD operation team and allocating the concerned rating analysts for corresponding clients.
• Collected mandates and agreements for enhanced debt facilities from existing clients, and worked on their enhancements.
• Managed over 50 customer calls per day and increased the prospect count.
• Awarded as Best Performer during my incubation period.
• Applied strategic negotiation and sales closing skills to bring in six new accounts during the three weeks of my incubation period.

• Prospecting - Sales Presentation – Closure.
• Market Research & Analysis
• Being a sport leader for your sport means will be commercially focus
• Cold Calling & Warm Calling
• Competitors analysis & SWOT
• Make our customers and users feel amazing in every aspect of store