Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Other Courses
Timeline
SeniorSoftwareEngineer
CIBY K ALEX

CIBY K ALEX

Data Management Senior Specialist
Hyderabad

Summary

Dynamic and result driven AWS Certified Solution Architect, AWS Certified Solution Associate and MCP with comprehensive experience of over 18 years in IT Infrastructure Operations, Implementation, System Administration & Network Operations across Cloud (AWS), Linux and Windows platform. Worked extensively in Healthcare and Telecommunication domain. Presently associated with Telstra India Pvt. Ltd. as Technical Expert. Rich experience in virtual infrastructure administration; adept in configuring and management of AWS application infrastructure. Insightful experience in maintaining service levels for all aspects of the technology infrastructure including Network, Systems, Security and Desktop Support with proven skills in establishing vendor networks, forging strategic alliances & partnerships. Solid experience in System Administration in multi-platform environment, adept in installation, configuration, maintenance, and server administration. Demonstrating a strong technical aptitude; deft in coordinating and successfully resolving the problem/incident within the SLA/benchmark time in a prompt and coordinated manner. Possesses international experience and proven ability to work effectively with people from diverse professional and cultural backgrounds and communicate ideas in clear easy to understand terms.

Skilled AWS Architect bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of DevOps and Data Security. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
6
6
Certificates
4
4
Languages

Work History

Data Management Senior Specialist

Telstra India Pvt. Ltd.
01.2018 - Current
  • Spearheading the implementation of network solutions, installation of application, maintenance of existing network in local and cloud infrastructure
  • Setting up Application environment on AWS Cloud and CICD pipeline using Bamboo
  • Monitoring, troubleshooting, and auditing systems
  • Setting up and provisioning work from home facility for employees
  • Administration of Windows server Domain, creating and setting up Group policy for Users and Groups
  • Maintaining Project related VLAN, DHCP, and DNS
  • Maintaining Antivirus servers and firewall (Dell SonicWALL and Palo Alto Firewall), LAN and WAN
  • Implementing data security and backup strategy for the sites and ensuring scheduled/ unscheduled backups as per backup plan and restoration
  • Configuration and troubleshooting of Exchange server and Email Client
  • Remote administration using Team viewer, VNC and LMI
  • Monitoring the network, troubleshooting all network related issues, and providing network statistics
  • Maintaining the documentation at regular basis on Downtime (Server and Network) Performance
  • Responsible for managing all IT Asset (Hardware and Software) Management, procurement, vendor evaluation and selection
  • Testing and troubleshooting Routers, Managed Switches, windows Servers, Firewalls and Network Infrastructure
  • Maintenance of Domain and VPN
  • Managing user accounts, security, IDS and IPS of Firewall
  • Providing online IT Support to our clients in Thailand, Malaysia, Dubai, and India within defined SLA
  • Reviewing and benchmarking performance of IT systems and infrastructure to make recommendations for improvement or upgrade requirements
  • Monitoring day to day operations and fulfilling technical business requirements raised by concerned departments
  • Providing continuous support to the operations team and carrying out infrastructure revamping /enhancements with latest technologies
  • Driving efficient change and risk management by recommending efficient problem resolution through various support organizations and acting as influence managers
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Followed all company policies and procedures to deliver quality work.
  • Streamlined team workflow, implementing agile methodologies to significantly enhance project turnaround times.
  • Coordinated with regulatory bodies to ensure compliance with industry standards, mitigating risk and safeguarding company's reputation.

Senior IT Specialist

Incarnus Technologies India Pvt. Ltd.
06.2017 - 01.2018
  • Negotiated favorable vendor contracts for hardware acquisitions, resulting in significant cost savings without compromising quality or functionality.
  • Managed cross-functional teams to successfully complete complex projects within tight deadlines and budget constraints.
  • Maintained up-to-date documentation of all IT assets, including hardware inventory, software licenses, warranties, and maintenance contracts.
  • Oversaw successful implementation of a company-wide VoIP system, resulting in improved call quality and reduced telecommunication expenses.
  • Enhanced network security by implementing advanced intrusion detection systems and regular vulnerability assessments.
  • Monitored system health using advanced diagnostic tools; proactively addressed potential issues before they escalated into major problems.
  • Served as primary liaison between IT and other departments, facilitating open communication and ensuring that technology initiatives aligned with overall business objectives.
  • Collaborated with stakeholders to identify technology needs and develop innovative solutions that drove business growth.
  • Championed cybersecurity awareness campaigns throughout the organization; educated staff on best practices for safeguarding sensitive information against threats both internal and external.
  • Delivered comprehensive technical support to end-users, resolving issues quickly and improving overall satisfaction rates.
  • Optimized system performance for increased efficiency through hardware upgrades and software updates.
  • Conducted regular employee training sessions on new technologies and best practices, fostering a culture of continuous learning and improvement.
  • Led the migration of critical data to cloud-based storage solutions, streamlining processes and reducing physical infrastructure costs.
  • Established robust disaster recovery protocols, minimizing downtime during unplanned outages or cyberattacks.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.

Senior IT Specialist

Telstra India Pvt. Ltd.
01.2016 - 06.2017
  • Negotiated favorable vendor contracts for hardware acquisitions, resulting in significant cost savings without compromising quality or functionality.
  • Managed cross-functional teams to successfully complete complex projects within tight deadlines and budget constraints.
  • Maintained up-to-date documentation of all IT assets, including hardware inventory, software licenses, warranties, and maintenance contracts.
  • Monitored system health using advanced diagnostic tools; proactively addressed potential issues before they escalated into major problems.
  • Oversaw successful implementation of a company-wide VoIP system, resulting in improved call quality and reduced telecommunication expenses.
  • Streamlined helpdesk operations by implementing an efficient ticketing system that prioritized incoming requests based on urgency and impact on business operations.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Installed and configured new devices and system components.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Provided training to customers to enhance use and understanding of network systems.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assisted in development of system security protocols.

Senior Consultant @ Client Site – AT&T, USA and ACER, US & UK

Sutherland Global Services
01.2013 - 12.2015
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Identified key areas in need of improvement and implemented plans to rectify issues.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.

Senior Credit and Collections Representative @Client Site - West Georgia Hospitals, USA

Dell International Services
10.2011 - 09.2012
  • Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Handled highly sensitive information responsibly while maintaining strict confidentiality standards.

Technical Support Engineer (Wired and Wireless) @Client Site - Belkin and Apple products, US, Australia & UK

Cybernet Slash Support
01.2011 - 09.2011
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Performed root cause analysis of reported issues to enact corrections.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Delivered Tier-3 support and SME input to internal and external customers.

Electronics Engineer

Experts Electronics (Bahrain) (Contract)
05.2009 - 07.2009
  • Evaluated operational systems and recommended design modifications to eliminate causes of malfunctions or changes in system requirements.
  • Conducted thorough failure analysis on electronic components, identifying root causes and implementing corrective actions to prevent future occurrences.
  • Implemented advanced debugging techniques for faster resolution of hardware and firmware issues in electronic products.
  • Developed effective troubleshooting techniques to quickly identify and resolve technical issues in electronic devices.
  • Ensured timely project completion by effectively managing workloads and providing regular progress updates to stakeholders throughout each phase of the development process.

Senior Systems Administrator @Client Site – Sayaji Group of Resorts

Amstor Group of Companies
06.2004 - 03.2009
  • Enhanced team collaboration, implementing centralized version control systems for code repositories.
  • Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
  • Maintained high availability of critical business applications by implementing robust failover solutions.
  • Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
  • Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
  • Troubleshot complex technical issues, providing timely resolution to minimize impact on end-users.
  • Implemented rigorous system monitoring, enabling rapid identification of potential issues before they escalated into problems.
  • Troubleshot complex technical issues, providing timely resolution to minimize impact on end-users.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Configured and tested Windows Server operating systems with roles features.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Installed and configured network printers and other peripheral devices.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Developed and documented network policies, procedures and standards.

Education

Electronics Engineering Diploma -

MSRI
Trivandrum, Kerala
01.2000 - 01.2003

10+2 - Science

National Open University

F. C. H. M. - undefined

Electronic Trade and Technology
Kollam, Kerala

Skills

Solution Architecture

undefined

Certification

AWS Security(Speciality)

Personal Information

Date of Birth: 03/07/84

Other Courses

  • Hardware & Networking
  • CCNA

Timeline

Data Management Senior Specialist

Telstra India Pvt. Ltd.
01.2018 - Current

Senior IT Specialist

Incarnus Technologies India Pvt. Ltd.
06.2017 - 01.2018

Senior IT Specialist

Telstra India Pvt. Ltd.
01.2016 - 06.2017

Senior Consultant @ Client Site – AT&T, USA and ACER, US & UK

Sutherland Global Services
01.2013 - 12.2015

Senior Credit and Collections Representative @Client Site - West Georgia Hospitals, USA

Dell International Services
10.2011 - 09.2012

Technical Support Engineer (Wired and Wireless) @Client Site - Belkin and Apple products, US, Australia & UK

Cybernet Slash Support
01.2011 - 09.2011

Electronics Engineer

Experts Electronics (Bahrain) (Contract)
05.2009 - 07.2009

Senior Systems Administrator @Client Site – Sayaji Group of Resorts

Amstor Group of Companies
06.2004 - 03.2009

Electronics Engineering Diploma -

MSRI
01.2000 - 01.2003

F. C. H. M. - undefined

Electronic Trade and Technology

10+2 - Science

National Open University

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CIBY K ALEXData Management Senior Specialist