Cieara Babauta
Franklin
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
I'm always looking to expand my knowledge and grow professionally and personally.
Overview
7
7
years of professional experience
Work History
Billing Clerk
City of Greenwood-Greenwood, IN
Greenwood, IN
08.2015 - 05.2018
- When working my job duties include: Billing, front desk interaction with customers, taking payments/ money in for the city.
- Processed invoices and billing statements to ensure accuracy and compliance with city regulations.
- Managed customer inquiries related to billing discrepancies, enhancing satisfaction and trust.
- Utilized accounting software for tracking payments and maintaining financial records efficiently.
- Reviewed billing data for errors, implementing corrective measures to improve accuracy rates.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Managed invoicing and payment processing operations.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Maintenance
Johnson County Courthouse
08.2011 - 05.2015
- Maintenance
- When working this job my duties included the following: Vacuuming, moping, dusting, trash, bathrooms, and making sure all offices, courtrooms, and hallways were spotless for the next business day.
Education
High School - undefined
Franklin Community High School
Franklin, IN05-2010
Skills
- Accounts receivable
- Microsoft Office
- Microsoft Excel
- Customer service
- Microsoft Outlook
- Office experience
- Administrative experience
- Communication Skills, Multitasking, Prioritizing, Organization, Dependability, Technical Skills, Interpersonal Skills, (5 years)
- Microsoft Word
- Data entry
- Customer communication
- Data inputting
- Payment transactions
- Payment processing
- Financial data entry
- Billing and invoicing
Additional Information
- Proficient in Word, Exel, Powerpoint and all Microsoft programs.
- Hardworking
- Compassionate
- Trustworthy
- Dedicated
Timeline
Billing Clerk
City of Greenwood-Greenwood, IN
08.2015 - 05.2018
Maintenance
Johnson County Courthouse
08.2011 - 05.2015
High School - undefined
Franklin Community High School