Summary

Overview

Work History

Education

Skills

Timeline

Cierra Bolton

Hammond

Summary

Proven track record in enhancing customer satisfaction and expanding client bases, notably with US Bank National Association. Specializes in relationship building and financial advising, adept at cross-selling and business development. Achieved significant sales growth by leveraging sales expertise and exceptional customer service skills.

Overview

years of professional experience

Work History

Benefits Advisor

One Digital Health

09.2024 - Current

Directed and controlled 401K, medical, dental, and vision benefit packages.
Ensured accuracy in benefits administration by diligently maintaining up-to-date records for all employees.
Developed wellness programs that boosted overall employee health and productivity.
Implemented an online benefits management system that streamlined administrative tasks while improving access to information for both employees and administrators.
Identified and resolved benefits issues, providing timely support to employees and maintaining high satisfaction levels.

Relationship Banker

US Bank National Association

02.2023 - Current

Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Expanded client base through effective networking and referral generation, leading to increased business opportunities.

Sales Manager

Mattress Firm

04.2021 - 01.2023

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Store Manager

Sprint

08.2017 - 11.2020

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Car Salesperson

Napleton Hyundai

02.2015 - 08.2017

Negotiated purchase prices and explained sales, warranty, and optional products.
Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
Answered telephone and email inquiries from potential customers.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.