Cierra Hartley
Montpelier
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive memorable experience.
Overview
11
11
years of professional experience
Work History
Collector
VIA Credit Union
Marion
11.2024 - Current
- Work from the collection queue by contacting members with past-due accounts.
- Work from Visa delinquency reports to collect past-due Visa accounts.
- Mail late notices, ensuring that credit union errors are detected promptly and corrected.
- Respond to telephone calls regarding late letters, and delinquent accounts.
- Maintain a detailed record of all communication made regarding delinquent accounts in the credit union computer system and keep a copy of all mail or e-mail correspondence.
- Assist in the training and development of new employees.
- Make court appearances when necessary.
- Assist in the repossession of collateral when necessary.
- Maintain a working knowledge of bankruptcy laws, collection laws, repossession laws, etc.
- Type correspondence for the collections department in a professional manner.
- Adhere strictly to credit union policies and procedures.
- Work diligently to reduce credit union losses.
- Assist the members with a variety of needs, including over-the-phone payments.
- Maintain confidentiality at all times.
- Maintain positive relationships with all agencies that are involved in the collection process, both internal and external.
- Keep the supervisor informed and up to date on collections.
- Any other duties, as assigned by the VP of Collections.
Lead Associate
Grand Sweet Shop
Bluffton
06.2022 - 11.2024
- Receive or place telephone calls for ordering filament.
- Trained new associates on company policies, procedures, and operational standards.
- Assist with payroll.
- Assist with scheduling.
- Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
- Maintained a clean and organized work environment to promote efficiency.
- Resolved customer complaints and inquiries promptly to maintain high satisfaction levels.
- Assisted organizational efforts by filing, entering data and answering phones.
- Responded quickly to customer inquiries, asking questions to better understand needs and orders.
- Processed payments and handled cash to ring up customers in store.
- Assisted with set up for social events and food deliveries.
- Maintained front desk to provide positive first impression.
- Broke down boxes for garbage and recycling.
- Baker
Advanced Medical Support System
VA Northern Indiana Health Care System
Marion
01.2022 - 06.2022
- Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model.
- Work involves specialized administrative judgment and flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and to make adjustments as necessary.
- Participates in the team huddles and team meetings to manage, plan, problem-solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed, assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visits/procedures; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
Special Education Paraprofessional
Southern Wells Community Schools
Poneto
08.2021 - 01.2022
- Communicated affirmatively and promoted positive attitudes with every student.
- Evaluated student needs to provide helpful resources and support.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Prepared handouts, study materials and other teaching aids.
Recreation Therapy Assistat
VA Northern Indiana Health Care System
Marion
10.2018 - 08.2021
- Works closely with the Recreation Therapist in the development and implementation of programs, activities, and events to meet Veterans' needs.
- Maintain recreation therapy-related equipment in proper working condition.
- Participates in administrative functions that are necessary to maintain a safe and comfortable working environment.
- Independently lead activities, groups, and one-on-ones.
- Work with volunteer groups to plan and carry out functions.
- Document the veteran's progress and participation in CPRS.
- Communicate effectively with the Recreation Therapist, nursing staff, and any other staff involved in veteran care.
Certified Nursing Assistant
VA Northern Indiana Health Care System
Marion
12.2013 - 10.2018
- Responded quickly to emergency situations involving sudden illness or injury.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Provided emotional support to patients and families during difficult times.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Distributed drinking water and nourishment to residents.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Answered call lights promptly and responded to patient needs accordingly.
- Participated in educational programs related to nursing assistant skills development.
- Collected specimens from patients for laboratory testing purposes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Helped residents walk with or without self-help devices.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted residents in preparing for activities and social programs.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Supported non-ambulatory residents in range of motion exercises.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Certificate - Phlebotomy
Med Tech College
Fort Wayne, IN01-2009
High School Diploma -
Mississinewa High School
Gas City, IN05-2004
Some College (No Degree) - Medical Assistant
Indiana Business College
Marion, INSkills
- Debt collection
- Account reconciliation
- Record keeping
- Customer service
- Collection laws
- Payment schedules
- Time management
- Payment processing
- Attention to detail
- Team collaboration
- Goal orientation
- Safety procedures
- Relationship building
- Empathy and tactfulness
- Teamwork orientation
- New hire training
- Supply ordering
- Multi-Task
References
References available upon request.
Timeline
Collector
VIA Credit Union
11.2024 - Current
Lead Associate
Grand Sweet Shop
06.2022 - 11.2024
Advanced Medical Support System
VA Northern Indiana Health Care System
01.2022 - 06.2022
Special Education Paraprofessional
Southern Wells Community Schools
08.2021 - 01.2022
Recreation Therapy Assistat
VA Northern Indiana Health Care System
10.2018 - 08.2021
Certified Nursing Assistant
VA Northern Indiana Health Care System
12.2013 - 10.2018
Certificate - Phlebotomy
Med Tech College
High School Diploma -
Mississinewa High School
Some College (No Degree) - Medical Assistant
Indiana Business College