Cierra James
Jeffersonville,IN
Summary
Dynamic Technical Support Representative with a proven track record at resideo, excelling in troubleshooting and enhancing customer satisfaction. Skilled in remote support and active listening, I effectively resolve complex issues and streamline processes, ensuring timely order fulfillment and warranty management. Committed to delivering exceptional service and fostering strong client relationships. Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management. Detail-oriented Job Title with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
2026
2026
years of professional experience
Work History
Technical Support Representative
Clearent
2023 - Current
Helping customers troubleshoot their terminals
Look up deposit information
Ordering new terminals
Providing account information
- Resolved technical issues efficiently, enhancing customer satisfaction and reducing wait times.
- Provided expert guidance on Clearent products, ensuring accurate implementation for clients.
Technical Support Representative
On Point Warranty
05.2020 - 07.2022
Assist with troubleshooting laptops, and cellphones.
Place warranty replacements orders
Schedule warranty repairs
Customer Service Representative
Resideo
2022 - Current
Coordinated timely order submissions.
Facilitated precise part lookup to enhance supply chain efficiency.
Assist customers with tracking and cancelling orders
Call Center
Contacting vendors regarding PO’s
- Resolved customer inquiries through multiple channels, ensuring timely and accurate support.
- Assisted in troubleshooting technical issues with smart home devices, enhancing user satisfaction.
- Maintained detailed records of customer interactions, improving follow-up procedures and service quality.
Education
High School Diploma -
Eminence High School
Eminence, KY12.2010
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service
- Active listening
- Salesforce
Timeline
Technical Support Representative
On Point Warranty
05.2020 - 07.2022
Technical Support Representative
Clearent
2023 - Current
Customer Service Representative
Resideo
2022 - Current
High School Diploma -
Eminence High School