Cierrah Lott

• Conducted apartment tours, processed applications, and assisted with lease signings.

• Responded to resident inquiries and resolved issues to support retention.

• Managed daily office operations including phone calls, emails, and CRM entries.

• Helped market available units and maintained a professional property presentation.

• Greeted and checked in patients, verified insurance, and collected co-pays.

• Managed appointment scheduling, phone lines, and electronic medical records.

• Supported medical staff with chart preparation and patient flow management.

• Provided excellent customer care while maintaining HIPAA compliance.

• Assisted customers with inquiries, account needs, and issue resolution.

• Handled high call volumes while maintaining a positive and efficient tone.

• Entered accurate customer data and followed company procedures for escalations.

• Consistently met or exceeded performance and satisfaction goals.