Cijesh S
Technical Customer Support Associate
Chennai
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certificate
4
4
Languages
Work History
Technical Support Representative
Amazon Web Services
08.2021 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Implemented fix in an internal tool by collaborating with stakeholder which had an impact of around ~300 hours per quarter.
- Working on multiple projects to enhance internal tools, which have an estimated saving of around 600 hours per quarter.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Generated reports to track performance and analyze trends.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Representative
Amazon India
09.2020 - 08.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 80 customer calls per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Cross-trained and backed up other customer service teams.
Education
High School - Computer Science With PCM
Velammal Matric Hr. Sec. School
Chennai 04.2001 -
No Degree - SSLC
Velammal Matric Higher Secondary School
Chennai 04.2001 -
Skills
Application Support
undefinedCertification
AWS Certified Cloud Practitioner
Timeline
AWS Certified Cloud Practitioner
02-2023
Technical Support Representative
Amazon Web Services
08.2021 - Current
Customer Service Representative
Amazon India
09.2020 - 08.2021
High School - Computer Science With PCM
Velammal Matric Hr. Sec. School
04.2001 -
No Degree - SSLC
Velammal Matric Higher Secondary School
04.2001 -
Tracking flights on Flight radar, Badminton, Go-Karting
Tracking Flights on Flight radar- I'm an avid aviation enthusiast, who loves watching planes take off and land. The sheer admiration led me to watch plane routes and observe them navigating using Flight radar app.
I also indulge myself in activities such as Badminton and Go-karting during weekends
Tracking flights on Flight radar, Badminton, Go-Karting
Tracking Flights on Flight radar- I'm an avid aviation enthusiast, who loves watching planes take off and land. The sheer admiration led me to watch plane routes and observe them navigating using Flight radar app.
I also indulge myself in activities such as Badminton and Go-karting during weekends
Tracking flights on Flight radar, Badminton, Go-Karting
Tracking Flights on Flight radar- I'm an avid aviation enthusiast, who loves watching planes take off and land. The sheer admiration led me to watch plane routes and observe them navigating using Flight radar app.
I also indulge myself in activities such as Badminton and Go-karting during weekends
Tracking flights on Flight radar, Badminton, Go-Karting
Tracking Flights on Flight radar- I'm an avid aviation enthusiast, who loves watching planes take off and land. The sheer admiration led me to watch plane routes and observe them navigating using Flight radar app.
I also indulge myself in activities such as Badminton and Go-karting during weekends
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