CILAMBARASU M
BRANCH OPERATION MANAGER
GOBICHETTIPALAYAM
Summary
Oversaw operational workflows to optimize branch performance and customer satisfaction. Championed initiatives to improve service delivery and operational efficiency. Prepared to leverage banking expertise in a branch operation manager position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teller / Teller Authorizer
HDFC BANK
ERODE, TAMILNADU
08.2023 - Current
- Assisted customers with account openings, cross-selling, withdrawals, deposits, and other financial transactions.
- Assisted customers with gold loans, including gold loan processing, verification, and loan closure.
- Maintaining branch suspense transaction reports, LTR, and daily activity reports.
- Maintaining DMS (Deliverable Management System)
- Utilized cash handling equipment such as ATMs, CDMs, and bill counters.
- Providing Lockers for the customer & following up on the entire locker process.
- Maintaining the operation parameter score in excellent condition by clearing customer complaints, EDD blocks, legal orders, vault breaches, and zero errors on cash & noncash transactions.
- Managed cash flow and prepared daily cash reports, reconciling transactions and identifying discrepancies.
- Verified customer identification, followed anti-money laundering (AML) procedures, and maintained regulatory compliance.
- Handling Forex currency like currency exchange, inward and outward remittances, forex card purchase, reload, unload, and closures.
- Handled applications like FLEXCUBE, SRS, CRM, DEALPRO, DMS, LTR, AND RBB PORTAL.
Relationship Manager
ADITYA BRILA FINANCE
COIMBATORE, TAMILNADU
11.2022 - 02.2023
- Providing secured loans to all types of customers based on income eligibility.
- Team Handling.
- Evaluating the customer's financial information.
- Creating credit scoring models.
- Checking the customer's original identity proof to control the risk factor.
- Checking the customer's legal document set to control fraudulent risk & to make the loan process quick.
- Analyzing customer Repayment source and assets.
- Processing loan applications.
- Maintaining and updating records of loan applications.
- Following up with the customer until loan renewals.
OFFICER C
IDFC FIRST BANK
06.2022 - 10.2022
- Providing secured and unsecured loans for business people.
- Identified and maximized sales opportunities and increased customer retention rates.
- Evaluating the customer's financial information.
- Creating credit scoring models.
- Calculating risk factors involved.
- Provided exceptional customer service by addressing inquiries & resolving problems.
- Assisted customers in opening new accounts and explained various banking products.
- Promoted bank services, such as savings accounts, loans, and credit cards.
Senior Sales Officer
SAF MICRO FINANCE
COIMBATORE, TAMILNADU
12.2020 - 04.2022
- Assisted customers with account openings, cross-selling, withdrawals, deposits, and other financial transactions.
- Assisted customers with gold loans, including gold loan processing, verification, and loan closure.
- Maintaining branch suspense transaction reports, LTR, and daily activity reports.
- Maintaining DMS (Deliverable Management System)
- Utilized cash handling equipment such as ATMs, CDMs, and bill counters.
- Providing Lockers for the customer & following up on the entire locker process.
- Maintaining the operation parameter score in excellent condition by clearing customer complaints, EDD blocks, legal orders, vault breaches, and zero errors on cash & noncash transactions.
- Managed cash flow and prepared daily cash reports, reconciling transactions and identifying discrepancies.
- Verified customer identification, followed anti-money laundering (AML) procedures, and maintained regulatory compliance.
- Handling Forex currency like currency exchange, inward and outward remittances, forex card purchase, reload, unload, and closures.
- Handled applications like FLEXCUBE, SRS, CRM, DEALPRO, DMS, LTR, AND RBB PORTAL.
Education
Bachelor of Technology - Information Technology
NANDHA ENGINEERING COLLEGE
ERODE, TAMILNADU04.2016
HSC - Computer And Information Sciences
SARATHA MATRICULATION HIGHER SECONDARY SCHOOL
GOBICHETTIPALAYAM03.2012
High School Diploma - Computer And Information Sciences
SARATHA MATRICULATION HIGHER SECONDARY SCHOOL
GOBICHETTIPALAYAM03.2010
Skills
Cash and Non-Cash Transactions
Risk management
Document validation
Vault custodian
Locker management
Gold Loan Processing
Cheque clearance
Branch entire operations
Certification
IRDA ( Insurance Regulatory and Development Authority )
Tools
- Oracle Flex Cube
- Customer Relationship Management (CRM)
- Vendor Bill Management (VBMS)
- DealPro (Foreign Transactions)
- Suspicious Monitoring
- MIS report
- Deliverables Management System ( DMS )
- Large Transactions Report (LTR)
- Advance Excel Sheet
- MS Office 360
Awards
- Star performer award in booking Insurance and Fixed Deposits
- Top performer award in opening high variant accounts.
- Scored excellence in operational parameters.
Personal Information
FATHER NAME MURUGAN
DATE OF BIRTH 13-12-1994
RELIGION HINDU
NATIONALITY INDIAN
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Teller / Teller Authorizer
HDFC BANK
08.2023 - Current
Relationship Manager
ADITYA BRILA FINANCE
11.2022 - 02.2023
OFFICER C
IDFC FIRST BANK
06.2022 - 10.2022
Senior Sales Officer
SAF MICRO FINANCE
12.2020 - 04.2022
Bachelor of Technology - Information Technology
NANDHA ENGINEERING COLLEGE
HSC - Computer And Information Sciences
SARATHA MATRICULATION HIGHER SECONDARY SCHOOL
High School Diploma - Computer And Information Sciences
SARATHA MATRICULATION HIGHER SECONDARY SCHOOL