Cindia M.B
Manager (sales And Operations)
Ernakulam,KL
Summary
Efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Motivated sales professional offering progressive sales and marketing experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Associate-CS Internet
Sutherland
COCHIN, KERALA
06.2020 - Current
- Being the point of contact for developing outstanding customer service skills.
- Need to sit on multiple simultaneous live chat sessions to provide exceptional customer service.
- Answering inbound calls, if necessary and providing basic troubleshooting on a variety of products and services.
- Maintaining positive customer relationships and interacting directly with customers to listen to concerns, resolve problems and recommend products and services according to the needs of each individual.
- attending 35-40 multiple live chat sessions to resolve customer queries.
Manager (Sales and Operations)
Unnoonny Motors (Royal Enfield)
Kollam, KERALA
10.2016 - 05.2020
- Conducting daily meetings and provide fixed targets to meet daily commitment.
- Designing and implementing strategic sales plan that expands company's customer base
- Coaching and performance monitoring of sales team
- Inspecting test ride bikes and showroom maintenance.
- Resolve customer complaints and assist each customer with a positive and pleasant attitude.
- Develop plans to acquire new clients through sales techniques and cold calling
- Over achieving the given fixed target each month.
Senior Customer Relations Officer
ACIS Tvm Technopark
Trivandrum, KERALA
04.2015 - 06.2016
- Attracting potential customers by answering product and service questions
- Reminding customers to renew their insurance at the time before renewal
- Coordinating team for new product launch and initiating training procedures.
- Attaining monthly team targets without fail.
Relationship Officer (Multi Products)
RAK Bank (UAE)
Dubai, UAE
12.2010 - 03.2013
- Providing support services where customers receive answers about queries on various products.
- Provide clients with details relating to what they need or refer them to the individual or department where they can receive further assistance.
- Responsible for collecting payment from delinquent customers and reminding them to pay their dues.
- Collecting and reporting clients official documents to the manager.
- Providing complaint resolution and technical support.
- Document or order processing-dealing with motor insurance, mortgage
Operations Department
Yasi Tours LLC
Dubai, UAE
06.2010 - 12.2010
- Preparing and submitting correspondence reports for meetings and presentations.
- Assisting HR related tasks and performing accurate record keeping documents.
- Handling telephone calls either queries or enquiries in an appropriate manner.
- Performing general clerical duties and coordinating project based reports.
- Performing additional duties on an urgent basis even under pressure.
- Handling filing responsibilities in a confidential manner.
Education
BBA - IT
Skyline University College
Sharjah UAE 04.2007 - 04.2010
High School Diploma -
Gulf Asian English School
Sharjah UAE 01.2005 - 04.2007
Skills
Computer Languages -Visual Basics 7, Oracle SQL, PL_SQL,HTML,DBMS
Database-Oracle 9i/10g ,MY SQL,ACCESS
Certification
Top Gun Telesales Credit Cards (August 2011 to September 2011)
Timeline
Associate-CS Internet
Sutherland
06.2020 - Current
Manager (Sales and Operations)
Unnoonny Motors (Royal Enfield)
10.2016 - 05.2020
Senior Customer Relations Officer
ACIS Tvm Technopark
04.2015 - 06.2016
2Nd Runner Up Telesales Prepaid Cards (September 2011 to October 2011)
07-2011
Top Gun Telesales Prepaid Cards (October 2011 to November 2011)
06-2011
Top Gun Telesales Credit Cards (September 2011 to October 2011)
05-2011
Top Gun Telesales Credit Cards (August 2011 to September 2011)
04-2011
Relationship Officer (Multi Products)
RAK Bank (UAE)
12.2010 - 03.2013
Operations Department
Yasi Tours LLC
06.2010 - 12.2010
BBA - IT
Skyline University College
04.2007 - 04.2010
High School Diploma -
Gulf Asian English School
01.2005 - 04.2007