Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cindy Black

Lafayette

Summary

Experienced administrative professional skilled in managing office operations and supporting executive-level staff. Proficient in coordinating schedules, handling correspondence, and organizing meetings to enhance team productivity. Demonstrates strong organizational and communication abilities while maintaining strict confidentiality standards.

Overview

13
13
years of professional experience

Work History

Senior Administrative Assistant

Purdue University
04.2024 - Current
  • Kept files and records in content management systems such as MS Office, EXCEL and others.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Arranged business travel details for company employees.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
  • Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
  • Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements.
  • Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
  • Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
  • Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
  • Acquired proper equipment, refreshments and supplies for meetings.
  • Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Assistant

Purdue University
06.2022 - 04.2024
  • Managing expense reports for specialist staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Executing record filing system to improve document organization and management.
  • Optimizing calendar management for specialists by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Interacting with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Enhancing office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supporting specialist staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Promoting a positive work environment through effective communication skills and fostering professional colleague relationships.
  • Receiving and sorting incoming mail and packages to record, dispatch, or distribute to correct recipients.
  • Maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answering phones and email correspondences and handling incoming and outgoing mail and faxes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Using strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.

Underwriting Associate

Carvana
09.2021 - 06.2022
  • Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
  • Contacted borrowers to gather additional information.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrating strong organizational and time management skills while managing multiple projects.
  • Developing and maintaining courteous and effective working relationships.
  • Participating in team projects, demonstrating an ability to work collaboratively and effectively.

Team Leader

Bureau Of Motor Vehicles
02.2019 - 09.2021
  • Troubleshooting escalated employee and customer issues in a timely manner.
  • Improved team performance by training employees in new techniques and monitoring daily activities.
  • Collaborated alongside Assistant Branch Manager and Branch Manager to train, develop, and mentor.
  • Coordinated schedules for our branch.
  • Ensured all staff conducted their work in a polite and friendly manner while being mindful of timeliness.
  • Aided Customer Service Representatives in the resolution of escalated customer complaints.
  • Provided relief and support to front-line operations as needed.
  • Submitted daily reports of all cash balances and deposits.
  • Securing bank deposits and change orders.
  • Check transactions to ensure accuracy, timeliness, and proper accounting.
  • Facilitated the daily opening and closing of the branch.
  • Serving as the technical resource for all transactions, policies, and procedures.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Participated in cross-functional team-building activities.
  • Positioned as the go-to person for up to 14 staff members, promptly troubleshooting complex administrative and training issues.

Customer Service Rep

Bureau Of Motor Vehicles
06.2017 - 02.2019
  • Conducting customer transactions in a timely and respectful manner.
  • Completing records and submitting reports on all daily trial cash balances.
  • Completing required time-sheets, logs, and administrative support documents, as required.
  • Working as a team with co-workers to best ensure a quality work environment.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Maintained customer satisfaction by addressing customer needs and resolving concerns.
  • Anticipated needs and resolved problems to keep customers happy.

Paraprofessional

Tippecanoe School Corporation/ Klondike Elementary
01.2015 - 06.2017
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
  • Graded tests and papers and recorded grades for teaching staff.

Cafeteria Worker

Tippecanoe School Corporation Klondike Elementary
04.2012 - 12.2014
  • Served food according to temperature, safety, and presentation guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
  • Received and stored incoming supplies according to procedures.
  • Tracked meal purchases and accepted payments at the cash register.

Education

Bachelor of Science - Business Administration, Minor Human Resources

Purdue University Global
West Lafayette, IN
04-2027

High School Diploma - undefined

Mesquite High School
Mesquite, TX
05.2005

Skills

  • Overseeing daily operations
  • Document management
  • Travel arrangement coordination
  • Employee onboarding and training
  • Effective communication skills
  • Conflict resolution skills
  • Analytical problem-solving
  • Effective task prioritization
  • Meticulous attention to detail
  • Team-based problem solving
  • Experienced with digital tools
  • Skilled in software tools
  • Efficient spreadsheet maintenance
  • Skilled in using Microsoft Office tools
  • Strong time management

Accomplishments

    Awarded "Employee of the Year" for delivering outstanding administrative support. - 2018 Bureau of Motor Vehicles.

Timeline

Senior Administrative Assistant

Purdue University
04.2024 - Current

Administrative Assistant

Purdue University
06.2022 - 04.2024

Underwriting Associate

Carvana
09.2021 - 06.2022

Team Leader

Bureau Of Motor Vehicles
02.2019 - 09.2021

Customer Service Rep

Bureau Of Motor Vehicles
06.2017 - 02.2019

Paraprofessional

Tippecanoe School Corporation/ Klondike Elementary
01.2015 - 06.2017

Cafeteria Worker

Tippecanoe School Corporation Klondike Elementary
04.2012 - 12.2014

High School Diploma - undefined

Mesquite High School

Bachelor of Science - Business Administration, Minor Human Resources

Purdue University Global

Similar Profiles

CREATE PROFILE
Cindy Black