Cynthia Null
Indianapolis
Summary
Dynamic mixologist with a proven track record at Hillcrest Country Club, excelling in cocktail development and customer relationship building. Known for creating memorable experiences that foster repeat business, I leverage strong communication and teamwork skills to enhance service quality and maintain a vibrant bar atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mixologist
Hillcrest Country Club
03.2023 - 10.2023
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Prepared classic, modern, and unique cocktails for each customer.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Stored supplies according to bar policies and health code requirements.
- Received cash, made change, and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
Server
Cheddars Scratch Kitchen
04.2016 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Johnwaynes Pub
07.2011 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Arsenal Tech High School
1500 East Michigan St Indianapolis In 4620206-2001
Skills
- Allergy awareness
- Patience and empathy
- Social media promotion
- Efficient multitasking
- Cleanliness and sanitation
- Food safety training
- Alcohol infusion mastery
- Meal service
- Memory for orders
- Layered drink technique
- Point-of-sale system
- Ordering and restocking
- Event bartending experience
- Wine and beer expertise
- Spirits tasting expertise
- Cocktail development
- Speedy drink preparation
- Pairing recommendations
- Strong communication
- Teamwork
- Teamwork and collaboration
- Fast learner
- Customer service
- Problem-solving
- Friendly and outgoing
- Teamwork and professionalism
- Honest and dependable
- Time management
- Attention to detail
- Listening skills
- Professional attitude
- Problem-solving abilities
- Multitasking
- Hospitality and guest service
- Reliability
- Customer relationship building
Accomplishments
enrolled in model resteraunt sophmore year for 3 years learned the resteraunt buisness how to properly tend front and back house june 2001 certifacte of completion in 2004 moved to dallas texas to get my associates degree in pastry arts lecordon blue graduated 2006
Certification
model resteraunt day adult
Timeline
Mixologist
Hillcrest Country Club
03.2023 - 10.2023
Server
Cheddars Scratch Kitchen
04.2016 - 01.2019
Server
Johnwaynes Pub
07.2011 - 03.2017
High School Diploma -
Arsenal Tech High School
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