Cinthiya Catherine

Handling non-financial activities such as Static Amendments and SG and UAE Docbo process for Police order court order liquidation and name search for clients and CIR freeze orders.

Initiative to ensure that client cherishes their experience with the bank.

Has identified process gaps and highlighted them to the relevant team for deriving a solution.

Provide on the job training to junior staff employees.

Manage bulk projects.

Have reviewed Process notes and DOI from the GBS Side.

Have practice of working in a performance monitored environment as always and achieved more than the prescribed level of productivity.

Built strong relationship with team-mates, stakeholders and specialists in order to serve clients better.

Ensure a high level of processing efficiency and accuracy while adhering to strict time deadlines (TAT).

Processing and taking Decisions as per the Departmental operating instructions.

Work for continuous improvement in productivity and to the standards prescribed for the process, on an ongoing basis.

Ensure that the accuracy of the processing is maintained to the highest standards and error rates are to the minimum.

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Identified trends and assessed opportunities to improve processes and execution.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Company Overview: International Voice Process - Expedia (NA Sales)
• Monitoring calls and giving feedbacks to Agents
• Experience in Outlook and Excels
• Handling In-bound calls
• Communicating with US Clients
• Work on Different US websites for Travel reservations
• Strong communications and Typing skills
• Conducting calibrations
• International Voice Process - Expedia (NA Sales)