CIRIL. M. REJI

Work History

Esaf Small Finance Bank

Vennikulam

10.2023 - 12.2023

Opened, closed, and updated accounts for customers.
Provided advice on different bank products and financial options.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Evaluated client financial positions and identified most appropriate banking products.
Educated customers on features and benefits of banking products and services.
Processed customer applications and approved loans in accordance with bank policy.
Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Educated customers on online banking and mobile banking applications.
Assisted customers with banking needs and inquiries.
Calculated fees due, interest and change for customer transactions.

NCS Finance

Vennikulam

02.2021 - 08.2023

Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Educated customers about billing, payment processing and support policies and procedures.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Addressed customer needs and made product recommendations to increase sales.
Answered questions about store policies and addressed customer concerns.
Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

More Supermarket

Thiruvalla

02.2020 - 07.2020

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed and actualized customer service initiatives to decrease wait times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Informed customers about special promotions and provided detailed information for various products.
Provided customer feedback to management and identified areas of improvement for products and services.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided product and service recommendations to guide customers on products to meet varying needs.
Handled billing and payment issues following guidelines, resolving disputes properly.
Increased revenue by cross-selling and upselling products and services.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Managed timely and effective replacement of damaged or missing products.
Educated customers about billing, payment processing and support policies and procedures.

Purackal Honda

Changanacherry

01.2019 - 10.2019

Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Partnered with auditors to track errors and add contributions to maintain accuracy.
Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Handled day-to-day accounting processes to drive financial accuracy.
Gathered financial information, prepared documents, and closed books.
Provided journal entries and performed accounting on accrual basis.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.