Experienced Project Manager with top-notch implementation offering 16+ years of project management abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-versed in planning and deployment, handling cross functional teams, technical problem-solving, customer focus, billing engines for Telecom Value-added services, SDP solutions, and automation through shell scripting.
Hi, I’m
Chandan Kumar Mishra
Project/Program/Operation Manager
BENGALURU
Summary
Overview
16
years of professional experience
2
Certificates
4
years of post-secondary education
Work History
Tecnotree Convergence Private Limited
Senior Project/Devops Manager
11.2022 - Current
Job overview
- Leading Digital BSS/OSS transformation project for stc, managing cross-functional teams, and ensuring successful delivery within scope, schedule, and budget constraints.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Maintained schedules to meet key milestones at every project phase.
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Conducted root cause analysis on recurring defects, implementing corrective measures to prevent future occurrences.
- Collaborated with stakeholders to establish key performance indicators for the QA team, driving continuous improvement efforts throughout the organization.
- Managed budgetary allocations for the QA department, optimizing resource utilization while ensuring all projects were executed within allocated budgets.
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
- Utilized automation tools to increase efficiency in repetitive tasks, allowing more time for exploratory testing and issue resolution efforts.
- Reduced software defects by closely monitoring QA processes and providing timely feedback to the development team.
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Maintained a high standard of product performance by conducting thorough regression testing on each release.
- Conducted risk assessments to identify and mitigate potential quality issues.
Onmobile Global Ltd.
Project/Program Manager
04.2017 - 10.2022
Job overview
- Facilitated change management initiatives by collaborating with stakeholders to understand business needs and aligning project objectives accordingly.
- Coordinated with external partners to align project goals and objectives, fostering collaborative relationships for mutual success.
- Streamlined project management processes by implementing Agile methodologies, leading to increased efficiency and improved collaboration among team members.
- Developed comprehensive project plans with clear milestones, ensuring timely completion of tasks and successful project execution.
- Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
- Implemented robust communication plans to share updates, accomplishments, and challenges with stakeholders at all levels of the organization.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Conducted requirements gathering, prepared high-level E2E flow diagrams, and delivered SOWs.
- Managed telecom billing solutions, digital product integrations, and deployment of both on-net and off-net products.
- Successfully delivered and managed cross-platform mobile applications, including Android, iOS, SDK integrations, and Progressive Web Applications (PWA)
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Improved client satisfaction with proactive communication and problem-solving techniques.
Onmobile Global Ltd.
Associate Manager, Project Delivery & Operations
04.2013 - 03.2017
Job overview
- Designed and implemented Shell scripts for data reconciliation with 100% accuracy, while leading end-to-end SDP migration for seamless data transfer and process automation.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- SOP & MOP creation for all new projects and existing Production enhancement
- Collaborated with cross-functional teams to implement effective solutions, improving overall application efficiency.
- Create and maintain test plans, cases, scenarios/scripts, in compliance with defined QA standards and methodologies
Onmobile Global Ltd.
Application Support Lead
10.2008 - 03.2013
Job overview
- Automated reports and various day-to-day operational tasks via shell scripts, improving revenue by 20% through proactive monitoring.
- Expertise in database optimization, replication setup, and backups.
- Analyzed and troubleshoot integration issues related to system configuration, data, maps and workflows.
- Assisted in the development of new applications by providing valuable feedback from a support perspective.
- Responsible for Release deployment, manage and apply the changes in Database, Tomcat, Nginx, Cluster services, and applications deployed in multiple client data centers.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Maintained up-to-date documentation for all technical processes and procedures, fostering clear communication among team members.
- Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
- Reduced downtime in production environments through proactive monitoring and timely issue resolution.
- Trained junior engineers on standard operating procedures, contributing to a knowledgeable and skilled workforce.
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
Education
S.J.C Institute of TechnologyBengaluru, India
B.E from Information Technology
06.2004 - 07.2008
University Overview
Skills
Telecom & IT Solutions: E2E Solution Design, Product Catalog, Digital CRM, Provisioning, SMSC, Telecom Billing, Solution Consulting
undefinedCourses Certifications
Courses Certifications
- Certified Scrum Product Owner (CSPO)
- Agile Scrum Fundamentals
- AWS Essential
- Apache Kafka for Beginners - Learn Kafka by Hands-On
- Oracle Cloud Infrastructure Foundations
- Scrum Fundamentals Certified (SFC)
Projects
Projects
1. Delivery Android App with Branch Manager UI and Stock Management
Company: Tecnotree Convergence Private Limited | Team Strength: 12 members | Year: 2024
· Objective: Led the development of a delivery management app for telecom products (SIMs, mobiles, broadband), providing real-time stock visibility, order processing, and delivery tracking.
· Key Features:
Branch Manager UI:Dashboard for stock management, delivery scheduling, and reporting.
Stock Management:Centralized tracking with automated restocking alerts.
Delivery Tracking: Real-time updates, automated notifications, and status monitoring.
· Outcome: Improved stock accuracy by 30%, reduced delivery times by 20%, and optimized branch operations.
_______________________________________
2. Managed Digital Portal Solution & Integration
Company: Onmobile Global Limited | Team Strength: 22 members | Year:2017-2022
· Objective: Delivered a unified digital portal integrating Challenge Arena, Contests, Games and RBT across PWA, Android, and iOS platforms, including SDK support.
· Key Features:
Contests & Games:Enabled real-time challenges with rewards for user engagement.
RBT Integration:Simplified activation and management of personalized caller tunes.
Analytics Dashboard:Real-time tracking of user interactions and content performance.
· Outcome:
Increased user engagement by 25% and improved revenue by 30%.
Reduced content activation time by 20% through optimized backend processes.
_______________________________________
3. HelloTunes Feature for Wynk Music App
Company: Onmobile Global Limited | Team Strength:8 members | Year: 2016
· Objective: Developed the HelloTunes feature to enable personalized caller tunes via Wynk's music library.
· Key Features:
Feature Design: Integrated real-time activation with telecom networks.
Backend Integration: Seamless functionality for song selection and activation with telecom providers.
Subscription Management: Automated billing, renewals, and notifications.
Analytics: User engagement tracking and subscription metrics.
· Outcome: Boosted user engagement by 15% and subscription revenue by 20%.
_______________________________________
4. VAS Subscription Engine
Company: Onmobile Global Limited | Team Strength:12 members | Year: 2012-2015
· Objective: Designed a robust VAS Subscription Engine to manage business logic and customer lifecycle for services like ringback tones, games, and contests.
· Key Features:
Business Logic Management:Service catalog, subscription models, pricing, and promotions.
Customer Lifecycle Management: Onboarding, usage tracking, and automated renewals.
SDP Integration: APIs, web services, and streamlined provisioning.
Scablability: High availability, load balancing, and adaptability to market needs.
Outcome: Achieved a 30% improvement in service delivery efficiency, increased customer retention by 20%, and contributed to a 25% revenue growth.
Certification
• Certified Scrum Product Owner (CSPO)
Availability
See my work availability
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Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
• Certified Scrum Product Owner (CSPO)
08-2024
Senior Project/Devops Manager
Tecnotree Convergence Private Limited
11.2022 - Current
Project/Program Manager
Onmobile Global Ltd.
04.2017 - 10.2022
Associate Manager, Project Delivery & Operations
Onmobile Global Ltd.
04.2013 - 03.2017
Application Support Lead
Onmobile Global Ltd.
10.2008 - 03.2013
S.J.C Institute of Technology
B.E from Information Technology
06.2004 - 07.2008
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