CLAIRE BAUGHEY
Fortville
Summary
Dedicated and experienced healthcare professional with a strong background in guiding individuals through decision-making processes regarding their healthcare choices. Skilled in coordinating services, assessment, developing care plans, and advocacy. Demonstrates strong skills in project management, team leadership and customer relations.
Overview
4
4
years of professional experience
Work History
Field Service Coordinator
Humana
Indianapolis
05.2024 - Current
- Guided members by facilitating their understanding of available services.
- Developed and implemented service plans based on client assessments.
- Collaborated with cross-functional teams of providers and care managers to ensure cohesive service delivery.
- Resolved customer grievances promptly and professionally.
- Monitored service delivery, provider claims, and member satisfaction, implementing improvements as necessary.
Options Counselor
LifeStream Services
Pendleton
01.2023 - 05.2024
- Conducted thorough assessments to determine appropriate levels of care, and correct applications of state funding.
- Collaborated with a multidisciplinary team to problem-solve client challenges, whether financial, insurance-based, or needs-based.
- Maintained detailed documentation to track the intake of referrals and insurance approvals to ensure accountability and timeliness.
- Advocated for clients to ensure they received appropriate services and support.
- Collaborated with healthcare providers and staff to ensure comprehensive care for 30 assisted living residents and 50 independent garden homes.
- Developed individualized care plans, as well as on-site programs, to meet the diverse needs of residents.
General Manager
ASC Zionsville Meadows
Zionsville
10.2021 - 01.2023
- Undertook the lead role in sales by touring, participating in sales calls, maintaining 60+ open leads, collecting deposits, signing leases, and creating incentives or addendums.
- Partnered with Executive Director in monthly staff retention activities.
- Communicated effectively with residents and families via email, phone, Town Halls, newsletters, care plan meetings, and resident council meetings.
- Oversaw hiring, training, and coaching of employees to achieve team success.
- Led as interim and supervised teams in 5 Senior Living Communities, mitigating various operational challenges and optimizing customer service.
- Adapted quickly to new environments, demonstrating flexibility and resilience in various operational challenges.
- Managed and resolved resident concerns professionally to ensure satisfaction, trust, and quality of care.
- Prepared departments for state audits, completed state reportables, participated in care plans, assisted with new move-ins/move-outs and lease signings.
Float General Manager
ASC Senior Living
12.2020 - 10.2021
- Led as interim and supervised teams in five Senior Living Communities, mitigating various operational challenges, and optimizing customer service.
- Adapted quickly to new environments, demonstrating flexibility and resilience in various operational challenges.
- Managed and resolved resident concerns professionally to ensure satisfaction, trust, and quality of care.
- Prepared departments for state audits, completed state reportables, participated in care plans, assisted with new move-ins/move-outs, and lease signings.
Education
MBA - Healthcare Administration
University of Southern Indiana
Evansville, IN08.2022
Bachelor of Science - Health Services/Gerontology Minor
University of Southern Indiana
Evansville, IN12.2017
Skills
- Problem solving
- Care plan development
- Assessment
- Documentation
- Advocacy
- Process Improvement
Languages
French, intermediate
Certifications Courses
Mental Health First Aid Certified, 2023
Volunteer Internship
Heart to Heart Hospice, Managua, Nicaragua, 2006, Lyon, France, 2014, Panama City Beach, FL, 2016, Atlanta, Georgia, 2017
Timeline
Field Service Coordinator
Humana
05.2024 - Current
Options Counselor
LifeStream Services
01.2023 - 05.2024
General Manager
ASC Zionsville Meadows
10.2021 - 01.2023
Float General Manager
ASC Senior Living
12.2020 - 10.2021
MBA - Healthcare Administration
University of Southern Indiana
Bachelor of Science - Health Services/Gerontology Minor
University of Southern Indiana
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