Clarence Alphonso
Dubai,
Summary
Results-driven IT/Healthcare Recruitment and People Management professional with 8 years of Human Resources and People Operations experience. Proven track record in attracting and retaining top-tier talent in the technology and healthcare industries. Expertise in innovative recruitment strategies, driving business growth while building strong client and candidate relationships.
Overview
13
13
years of professional experience
Work History
Principal Recruiter
iPlace USA
Pune
08.2016 - Current
- Spearheaded talent acquisition initiatives encompassing direct hire, contract, and contract-to-hire roles across multiple divisions utilizing platforms like Dice, Monster, CareerBuilder, LinkedIn, Indeed, and Boolean search techniques.
- Coordinated recruitment campaigns for diverse divisions, demonstrating proficiency in onboarding and offboarding procedures.
- Conducted thorough phone interviews to evaluate candidates' pertinent knowledge, skills, experience, and aptitudes.
- Addressed employee concerns pertaining to leave, compensation, benefits, and incentives.
- Cultivated and managed relationships with external recruiters and vendors, emphasizing the importance of effective vendor management.
- Mentored a cohort of 50 recruiters and supervised a team of 10, overseeing performance targets and client relations.
- Leveraged comprehensive expertise in full life-cycle recruitment, from job order comprehension to candidate sourcing, qualification, negotiation, and deal closure.
- Executed professional assessments and verifications covering skills, experience, availability, compensation expectations, mobility, and overall suitability.
- Specialized in technical requisitions, conducting primary sourcing and technical screenings tailored to specific requirements.
- Proficient in Applicant Tracking Systems (ATS) such as Bullhorn and JobDiva, as well as Vendor Management Systems (VMS portals) including Fieldglass and IQ Navigator.
- Ensured meticulous maintenance of recruitment records and generated reports on key metrics, such as time-to-fill, cost-per-hire, and source effectiveness.
Customer Finance Advisor
3 Hutchison Global Services
Pune
06.2011 - 03.2013
- Initiated and maintained proactive communication with customers to provide financial guidance and support in resolving outstanding balances.
- Conducted outbound calls to customers with overdue accounts, employing effective negotiation and persuasion techniques to secure payment arrangements and resolve outstanding debts.
- Reviewed and analyzed customer accounts to assess payment histories, identify delinquent accounts, and determine appropriate collection strategies.
- Educated customers on financial obligations, payment options, and consequences of non-payment while adhering to company policies and regulatory requirements.
- Maintained accurate and detailed records of customer interactions, payment agreements, and account statuses in the company's database system.
- Contributed to team goals and performance targets, while fostering a positive and supportive work environment.
Education
Bachelors Degree in Commerce -
ISBM University
Skills
- Recruitment
- Human Resources
- Onboarding & Offboarding
- Vendor Management
- Applicant Tracking System
- Managing and Mentoring
- Employee Relations/Engagement
- Staffing and Recruiting
- Talent Acquisition
- Salary Negotiation
- Database creation
- Client Development
- Microsoft Office expertise
- Background Checks
- LinkedIn Sourcing
- Excel spreadsheets
- Training and Onboarding
Alternate Phone Number
+91 9881567627 (While in India)
References
References available upon request
Timeline
Principal Recruiter
iPlace USA
08.2016 - Current
Customer Finance Advisor
3 Hutchison Global Services
06.2011 - 03.2013
Bachelors Degree in Commerce -
ISBM University
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