Clarence Webb
Indianapolis,IN
Summary
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Client Services Specialist
Stock Yards Bank and Trust
Carmel, IN
06.2022 - 04.2026
- Processed daily financial transactions, including deposits, withdrawals, and loan payments, ensuring accuracy and compliance
- Reviewed transactional reports to monitor account status and proactively contacted customers to resolve delinquent accounts
- Conducted in-depth consultations with clients to identify financial needs and recommend tailored banking products
- Processed consumer loan applications, including auto loans, credit cards, personal loans, and home equity lines of credit
- Educated clients on financial products and debt management solutions
- Opened and maintained checking, savings, and certificate of deposit accounts
- Scheduled and managed client appointments for account openings and loan applications
- Performed branch audits to ensure regulatory and policy compliance.
- Built relationships with internal teams and external partners to drive business development.
Orthopedic Services Tech
Ossa Medical
Indianapolis, IN
06.2020 - 04.2022
- Delivered surgical equipment to hospitals to be utilized the next day in surgery
- Managed, organized, and shipped surgical equipment on a daily basis
- Assisted in patient education of durable medical equipment for patients needs, postoperatively
- Restocked surgical trays to ensure they were equipped with the devices used for specific surgeries
- Demonstrated tremendous attention to detail with sizes, diameters and components in each unique surgical tray
- Engaged with hospital employees and staff to develop relationships to further develop existing business
- Created a delivery schedule for the state of Indiana for best utilization of time and resources
Customer Service & Operations Associate
Buffalo Wild Wings
01.2018 - 06.2020
- Delivered a welcoming and professional guest experience by efficiently greeting, seating, and managing front-of-house flow
- Managed high-volume phone orders, accurately capturing customer details and setting clear expectations on wait times
- Ensured order accuracy and quality control by verifying items prior to delivery, improving overall customer satisfaction
- Resolved customer concerns promptly and professionally, demonstrating strong problem-solving and communication skills
- Maintained a clean, organized workspace while upholding sanitation and operational standards
- Collaborated with team members across front- and back-of-house to support smooth operations in a fast-paced environment
Education
High School Diploma -
Lawrence Central Highschool
Indianapolis, IN01-2017
Associate of Science - Business
IvyTech Community College
Indianapolis, IN12-2026
Timeline
Client Services Specialist
Stock Yards Bank and Trust
06.2022 - 04.2026
Orthopedic Services Tech
Ossa Medical
06.2020 - 04.2022
Customer Service & Operations Associate
Buffalo Wild Wings
01.2018 - 06.2020
High School Diploma -
Lawrence Central Highschool
Associate of Science - Business
IvyTech Community College