Clarissa Gomes
Mumbai
Summary
A Fraud Specialist and an Account Specialist and post-graduate degree holder in Fraud Examination and Forensic Accounting. Looking for opportunities where I can hone the skills I have acquired in the aforementioned program to pursue a career and work towards the benefit of my employer.
Overview
2
2
years of professional experience
Work History
Fraud Specialist
BMO Bank of Montreal
05.2023 - 08.2024
- Handle customer inquiries in an informed, professional, and efficient manner.
- Probes as needed to understand customer needs and provide advice as required.
- Manages transactional outcomes of customer calls or defers to appropriate internal business groups.
- Escalates complex or unresolved customer situations to internal groups as required.
- Performs any required documentation after completed calls to ensure customer's requests are accurately processed.
- Identifies and escalates any adverse trends or situations that may result in financial loss or represent a risk to the organization.
- Keeps up to date with banking industry practices and trends.
- Executes routine tasks such as service requests, transactions, queries, etc. within relevant service-level agreements.
- Proactively address and resolve issues and concerns presented by internal partners.
- Provides input and develops recommendations for process and customer service improvements.
- Stays abreast of financial crime risk trends, relevant regulations, and compliance standards.
- Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
- Documents actions and information found throughout the investigation to develop and maintain account/case files.
Account Specialist, Collections
BMO Bank of Montreal
02.2022 - 05.2023
- Performing In-bound and Outbound collections calls to clients regarding past due payments.
- Responding to inquiries regarding delinquent accounts and negotiating payment arrangements.
- Offering Hardship solutions to customers by completing risk assessments and seeing what's best for clients to help them catch up on their payments.
- Perform other related service responsibilities as required.
- Log-in complaints called Bill C-86 for client dissatisfaction or escalations.
- Document all activity details in appropriate systems.
- Manage all transactions related to customer and branch calls or refer to appropriate internal business groups.
- Follows documented policies and procedures to execute transactions, activities, and processes within assigned authorities.
Education
Post Graduate Diploma - Fraud Examination And Forensic Accounting
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Toronto, Canada04-2021
Post Graduate Dipolma - International Business Studies
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Toronto, Canada04-2020
Bachelor - Management Studies
ST. ANDREW'S COLLEGE
Mumbai, India04-2017
Skills
- FRAUD INVESTIGATION
- FINANCIAL CRIME INVESTIGATION
- COMPUTER FORENSIC
- ANALYTICAL SKILLS
- BANKING OPERATIONS
- FRAUD PREVENTION
Languages
English
Timeline
Fraud Specialist
BMO Bank of Montreal
05.2023 - 08.2024
Account Specialist, Collections
BMO Bank of Montreal
02.2022 - 05.2023
Post Graduate Diploma - Fraud Examination And Forensic Accounting
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Post Graduate Dipolma - International Business Studies
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Bachelor - Management Studies
ST. ANDREW'S COLLEGE
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