Clarissa Turner
South Bend
Summary
Reliable Customer Service Team Lead with experience in managing diverse teams, driving customer satisfaction, and improving service processes. Strong skills include conflict resolution, team training and development, communication, and problem solving. Known for creating positive work environments where team members feel valued and able to perform at high levels. Made significant impact in previous roles by implementing effective customer service strategies and fostering strong relationships with customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Helping Hands Cleaning Service
South Bend
09.2025 - Current
- Cleaned residential and commercial spaces to maintain high standards of hygiene.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Assisted clients with special requests to ensure satisfaction and comfort.
- Followed safety protocols while using cleaning chemicals and tools effectively.
- Collaborated with team members to complete large-scale cleaning projects efficiently.
- Reported maintenance issues promptly to ensure timely resolutions for clients.
- Maintained inventory of cleaning supplies to support operational efficiency in services provided.
Packer/Quality Control Inspector
Heartland foootwear
South Bend
02.2024 - 09.2025
- Packaged footwear products for shipment to ensure timely delivery.
- Operated packing machinery to maintain efficient workflow and quality standards.
- Inspected items for defects before packing to uphold product integrity.
- Organized workstations to optimize space and enhance productivity.
- Collaborated with team members to streamline packing processes and reduce errors.
- Maintained cleanliness and order in packing area for safety compliance.
- Followed specific packaging guidelines to meet customer requirements consistently.
- Assisted in training new packers on best practices and safety protocols.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Arranged items on pallets according to size and weight.
- Inspected packages for accuracy and completeness before shipping.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Provided assistance in the assembly line when needed.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Utilized barcode scanners to track incoming and outgoing shipments.
Residential Technician
Life Treatment Centers
South Bend
04.2020 - 02.2024
- Provided hands-on assistance with daily residential care and support tasks.
- Maintained cleanliness and organization of living environments for residents.
- Assisted in implementing individualized care plans for residents' needs.
- Collaborated with team members to ensure consistent quality of care.
- Educated residents on daily living skills and healthy habits.
- Supported recreational activities to enhance resident engagement and well-being.
- Documented resident interactions and observations accurately for ongoing assessments.
- Coordinated daily schedules and activities of residents and completed and maintained medical records and files.
- Maintained records of service calls, repairs and parts used for each job.
- Delivered personal care and assistance to many group home residents.
- Engaged clients in therapeutic conversations to encourage emotional expression.
- Performed light housekeeping duties such as laundry or meal preparation as required.
- Participated in team meetings to discuss client's progress, develop strategies for improvement and evaluate the effectiveness of interventions.
- Attended workshops, conferences, seminars. related to treatment aide field in order to stay current on best practices and trends within the industry.
- Created positive relationships with clients by providing compassionate support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Connally High School
Austin, TXSkills
- Data entry
- Order fulfillment
- Inventory management
- Time management
- Customer service
- Problem solving
- Quality control
- Microsoft office expertise
- Machine operation
- Equipment troubleshooting
- Electrical safety
- Assembly line expertise
- Shipment preparation
- Heavy lifting
- Package shipments
- Scheduling appointments
- Verbal and written communication
- Technical support
Certification
- Driver's License, 09/01/23, Present
- CPR Certification
- First Aid Certification
Personal Information
Timeline
Hospitality Worker
Helping Hands Cleaning Service
09.2025 - Current
Packer/Quality Control Inspector
Heartland foootwear
02.2024 - 09.2025
Residential Technician
Life Treatment Centers
04.2020 - 02.2024
Connally High School