Clarissa Underwood
McCordsville
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Medasource
04.2022 - 01.2024
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Consulted with customers regarding needs and addressed concerns.
- Reviewed new account applications to verify eligibility of prospective member
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Mortgage Loan Processor
Infosys BPM
03.2020 - 02.2022
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Managed conditions sent from underwriting departments.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
School Custodian
Executive Management Services Inc
05.2019 - 08.2020
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
Education
Core 40
Mt. Vernon High School
Fortville, IN05.2018
Skills
- Customer Service
- Account Management
- Inbound Phone Call Management
- Customer Support
- Documentation and Reporting
- billing
- claims
Timeline
Member Service Representative
Medasource
04.2022 - 01.2024
Mortgage Loan Processor
Infosys BPM
03.2020 - 02.2022
School Custodian
Executive Management Services Inc
05.2019 - 08.2020
Core 40
Mt. Vernon High School
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