CLAUDIA RICHARDSON
Indianapolis
Summary
Highly motivated and committed Advance Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Advanced Medical Support Assistant G6 Step 2
VA MEDICAL CENTER
07.2022 - Current
- Organized patient files and medical records
- Answered patient call signals or bells to determine patient needs
- Greeted visitors or callers to handle inquiries and direct to appropriate personnel
- Prepared discharge documents and completed other paperwork
- Completes work orders and contacts appropriate staff when requested to support the environment of care
- Assists in the update, development, and maintenance of program materials, packets, and other printed materials
- Knowledgeably utilizes VA software including RMS, CPRS, VISTA, and BMS
- Worked independently with other professionals to provide quality health care to patients
- Ensuring medical documentation is scanned to chart for timely consult closure and ongoing care needs are met
- Complies with Employee Education requirements by completing mandatory annual assignments and with any other training or education requirements as determined by the supervisor
- Operated telephone switchboard to answer, screen, and forward calls.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Knowledgeable of RMS and Scheduling appoitments.
Nursing Assistant GS 5 Step 4
VA MEDICAL CENTER
02.2021 - 07.2022
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds
- Evaluated patients to identify and address wounds, behavioral concerns and mobility devices and Safety equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
- Documented all care actions by completing records and logs in medical software system
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Patient Care Technician
UAB CENTER FOR PSYCHIATRIC MEDICINE
03.2019 - 07.2020
- Provide patient care - Provide therapeutic care
- Restrain patients who may become physically violent to others or themselves
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Supported patient admissions, discharges and transfers to promote team efficiency
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs and offered qualified support
- Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding
- Round every 15 minutes to ensure safety
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Unit Secretary
UAB CENTER FOR PSYCHIATRIC MEDICINE
03.2019 - 07.2020
- Organized paperwork such as charts and reports for office and patient needs
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Provided information for patient admissions and discharges to foster timely processing
- Processed lab paperwork and requests according to physicians' orders
- Managed incoming calls and directed to appropriate department
- Drafted unit correspondence, including memos, emails and department updates
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Organized patient files and streamlined operations to improve efficiency
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Carried out front office duties utilizing data entry skills in framework of medical database
- Enhanced office efficiency by handling 30+ callers per day
- Maintained current and accurate medical records for over 18 patients
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Student
PCT CLINICALS- RNICU, UAB HOSPITAL
01.2017 - 01.2018
- Precept under direct nursing supervision - assisted with bathing, feeding, toileting of neonates - assisted with monitoring of vital signs and assessment of neonate - assisted with stocking of supplies in neonate pods - charting in Cerner Job shadowing
- Learned about conditions and presentations often present in Neonatal patients
- Observed and recorded patient conditions by assessing vitals.
Education
High School Diploma -
P.D Jackson Olin Highschool
Birmingham, AL05.2018
Skills
- Patient assessments and care
- Electronic medical records
- Clinical and administrative support
- Inventory management
- HIPAA compliance
- Medical records confidentiality
- Medical terminologies
- Patient scheduling
- Documentation and recordkeeping
- Medical front desk management
- Training material development
Timeline
Advanced Medical Support Assistant G6 Step 2
VA MEDICAL CENTER
07.2022 - Current
Nursing Assistant GS 5 Step 4
VA MEDICAL CENTER
02.2021 - 07.2022
Patient Care Technician
UAB CENTER FOR PSYCHIATRIC MEDICINE
03.2019 - 07.2020
Unit Secretary
UAB CENTER FOR PSYCHIATRIC MEDICINE
03.2019 - 07.2020
Student
PCT CLINICALS- RNICU, UAB HOSPITAL
01.2017 - 01.2018
High School Diploma -
P.D Jackson Olin Highschool
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