Clayton David
Mumbai
Summary
Results-driven Multi-Unit Manager with proven expertise in high-profile restaurant operations, including launching a 4-star hotel restaurant in Lubumbashi, DRC. Skilled in team leadership, operational efficiency, and customer service, with a track record of reducing food costs and improving guest satisfaction. Experienced in financial management, inventory control, and upholding hygiene standards while effectively resolving complaints and building strong relationships.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Restaurant Operation | Multi-Unit Manager
LaBelle Business Hotel (4 Star)
DRC (Lubumbashi), Congo
06.2025 - 07.2026
- Managed daily operations of a 4-star hotel restaurant.
- Led team of 100 employees to deliver exceptional service, enhancing overall guest experience.
- Increased guest satisfaction by improving service consistency.
- Reduced food cost by 30% through purchasing and portion control.
- Trained restaurant staff on service standards and food safety, ensuring compliance and improving service quality.
- Conducted daily inventory checks for restaurant supplies worth 5000 USD through stock checks.
- Launched Labelle business hotel restaurant in Lubumbashi, DRC, establishing a new dining experience for guests.
Restaurant Manager
ATW Foods Private Limited
Mumbai, Maharashtra
03.2023 - 05.2025
- Collaborated with management to achieve revenue targets during shifts.
- Implemented strategies to counter adverse sales trends and enhance turnover.
- Fostered customer satisfaction through strong relationship-building initiatives.
- Trained and supervised staff during daily service and station routines.
- Handled staff issues and conflicts using fair, timely escalation.
- Planned menus and pricing while maintaining consistent food quality standards.
- Followed food safety procedures under sanitary regulations for all menu items.
- Maintained safe working conditions through routine checks and hazard reporting.
- Audited inventory levels regularly and ordered products to prevent shortages.
- Handled cash, property, products, and equipment according to company policies.
Assistant Restaurant Manager
Origin Restaurants Pvt Ltd
Mumbai, Maharashtra
11.2022 - 02.2023
- Recruited candidates for various restaurant roles, delivered training, and coordinated staff rostering schedules.
- Managed financial budgets and monitored daily costs to ensure efficient restaurant operations.
- Maintained accurate financial records and produced routine reports for management review.
- Manage inventory levels and order supplies to keep stock consistent.
- Maintain food safety and sanitation practices across kitchen and service areas.
Restaurant Manager
Tandoori Patio
Nairobi
03.2021 - 06.2022
- Managed payrolls, planned schedules, and organised hotel hall events to ensure smooth operations.
- Addressed customer queries professionally at front desk and resolved complaints with calm professionalism to enhance guest satisfaction.
- Conduct quality checks periodically, following compliance and hospitality standards.
- Supervise hygiene routines to keep hotel areas clean and compliant daily.
- Maintain required reports and files according to set hotel requirements.
- Assisted staff with onboarding and training on hotel policies and trained new joiners on code of conduct to foster a compliant workplace.
- Apply food and beverage preparation etiquette during customer service training.
- Demonstrate soft-spoken service and thank customers for positive appreciation.
Restaurant Manager
Beer Cafe BT Marketing
Mumbai, Maharashtra
09.2018 - 11.2020
- Oversaw financial budgets and tracked daily costs to optimise restaurant operations.
- Maintained accurate financial records and generated routine reports for stakeholder review.
- Managed inventory levels and ordered supplies to ensure consistent stock availability.
- Hired staff for various roles in the restaurant, delivered training, and completed staff rostering schedules.
- Maintained food safety and sanitation practices across kitchen and service areas.
Restaurant Manager
China Gate Rest. Pvt. LTD
Mumbai, Maharashtra
12.2017 - 09.2018
- Coordinated payroll, scheduled shifts, and organised events for efficient restaurant operations.
- Ensured service areas and assigned zones consistently met operational standards.
- Compiled daily reports and files to meet compliance requirements.
Restaurant Manager
Jughead & Northern Tadka Red Cherry Pvt. LTD
Mumbai, Maharashtra
06.2015 - 11.2017
- Manage payrolls, schedule shifts, and plan events for restaurant operations.
- Maintained cleanliness of service areas to enhance customer experience. and assigned zones to required standards.
- Compiled daily reports and maintained files to ensure compliance with operational requirements.
Restaurant Manager
Popotates and Urban Tadka Yellow Banana Foods Pvt. LTD
Mumbai, Maharashtra
03.2009 - 05.2015
- Managed payroll, scheduled shifts, and coordinated events for seamless restaurant operations.
- Ensured cleanliness and organisation of service areas to uphold high standards during shifts. and zones to high standards.
- Maintained reports and files to meet compliance and operational standards.
Assistant Manager
Shopper Stop Pvt. Ltd.
Mumbai, Maharashtra
01.2007 - 02.2009
- Assisted in daily operations at Brio Cafe to improve guest satisfaction.
- Recommended tailored options to guests based on preferences.
- Maintaining good relations with guests.
- Supported manager in report preparation and contributed to meeting discussions.
Education
Higher secondary school certificate -
Rural Institution of Open Schooling
New Delhi, DL2015
Diploma - Catering Management
Assembly of God Church
Kolkata, WB1998
Skills
- Food safety compliance
- Inventory management
- Menu planning
- Operational efficiency
- Financial management
- Customer service excellence
- Complaint resolution
- Team supervision
- Effective communication
- Interpersonal skills
- Soft skills development
- Microsoft Excel proficiency
Custom
- Travelling
- Cricket
- Reading
Languages
English
Advanced
C1
French
Intermediate
B1
Hindi
Upper Intermediate
B2
Interests
- Playing Cricket
- Listening to Music
- Reading Books
- Travelling
Timeline
Restaurant Operation | Multi-Unit Manager
LaBelle Business Hotel (4 Star)
06.2025 - 07.2026
Restaurant Manager
ATW Foods Private Limited
03.2023 - 05.2025
Assistant Restaurant Manager
Origin Restaurants Pvt Ltd
11.2022 - 02.2023
Restaurant Manager
Tandoori Patio
03.2021 - 06.2022
Restaurant Manager
Beer Cafe BT Marketing
09.2018 - 11.2020
Restaurant Manager
China Gate Rest. Pvt. LTD
12.2017 - 09.2018
Restaurant Manager
Jughead & Northern Tadka Red Cherry Pvt. LTD
06.2015 - 11.2017
Restaurant Manager
Popotates and Urban Tadka Yellow Banana Foods Pvt. LTD
03.2009 - 05.2015
Assistant Manager
Shopper Stop Pvt. Ltd.
01.2007 - 02.2009
Higher secondary school certificate -
Rural Institution of Open Schooling
Diploma - Catering Management
Assembly of God Church